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Biographical Information

Heather Richards

Heather Richards is vice president product strategy and GTM at Verint, responsible for driving a global strategy for the Knowledge Management portfolio.

Articles by Heather Richards

5 ways to improve CX with AI-infused knowledge management

By making the most relevant information shareable and reusable across the organization, AI-infused KM tools can bring an organization closer to the holy grail of frictionless service