Biographical Information
Heather Richards is vice president product strategy and GTM at
Verint, responsible for driving a global strategy for the Knowledge Management portfolio.
Articles by Heather Richards
5 ways to improve CX with AI-infused knowledge management
16 Apr 2020
By making the most relevant information shareable and reusable across the organization, AI-infused KM tools can bring an organization closer to the holy grail of frictionless service