Biographical Information

Anand Janefalkar

Anand Janefalkar is founder and CEO of UJET (www.ujet.co), a company founded on the premise that the customer support experience should be exceptional for everyone involved: customers, agents, and supervisors. Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before founding UJET, he served as senior engineering manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola.

Articles by Anand Janefalkar

Showing your customers you care: 5 steps for success

Here are five ways support teams and business leaders can implement modern support techniques in order to show their customers they care and keep them coming back

How smartphones are transforming customer experience

Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective