Biographical Information

Jen Snell

VP of product marketing at Verint

Jen Snell is VP of product marketing at Verint, where she leads a product strategy team focused on intelligent self-service, conversational AI, automation, and analytics. She is a frequent speaker and a leading contributor on topics shaping the development and design of interactive technologies.

Articles by Jen Snell

Text Analytics and Natural Language Processing: Knowledge Management’s Next Frontier

Text analytics and natural language processing are not new concepts. Most knowledge management professionals have been grappling with these technologies for years. From the KM perspective, these technologies share the same fundamental purpose: They help get the right information to employees at the right time.