Biographical Information

Wai Wong

Wai Wong is CEO at Serviceaide (www.serviceaide.com), a provider of intelligent chatbots, called virtual agents, that make service and support more productive and intuitive for customers and support teams. The company's AI-powered virtual agent, Luma, engages end users through a simple, conversational interface to understand and expedite service requests, automate service delivery and improve the customer experience. The company also offers a full-featured IT service management platform used by companies around the world to effectively manage the delivery and support of IT services. 

Articles by Wai Wong

Virtual agents can take enterprise service management to new levels

The time is right to focus on the role of virtual agents in improving customers' service experiences

A better era for IT service desks

For too long IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures