Wai Wong is CEO at Serviceaide (www.serviceaide.com), a provider of intelligent chatbots, called virtual agents, that make service and support more productive and intuitive for customers and support teams. The company's AI-powered virtual agent, Luma, engages end users through a simple, conversational interface to understand and expedite service requests, automate service delivery and improve the customer experience. The company also offers a full-featured IT service management platform used by companies around the world to effectively manage the delivery and support of IT services.