Articles by Joyce Wells and Stephanie Simone
9 Key takeaways about search and content management from KMWorld Connect 2021
Artificial intelligence, machine learning, and knowledge graphs are changing how search is implemented and delivered
KM: LOOKING TO THE FUTURE
The key driver behind the growth of the knowledge management market is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data.