Nominations for the 2022 KMWorld Readers’ Choice Awards Extended to July 5

Biographical Information

Sean Coleman

CTO and Chief Customer Officer, BA Insight

Articles by Sean Coleman

Key Considerations in Maximizing the Value of Cognitive Search

I am a firm believer in The 7 Habits of Highly Effective People, by Stephen Covey. If you've not read this book, it is worth the time. I mention this because my focus at BA Insight is around Covey's second habit, which is, "Begin with the end in mind." Seems simple, right? Well it is, but it's also quite rare. When approaching any enterprise search project, at any phase, I always try to come back to this idea. What is success? When are we done? What does finished look like? These are all different ways of saying, "Make sure you have goals!"

5 Ways Text Analytics and NLP Make Internal Search Better

Implementing AI-driven internal search can significantly impact employee productivity by improving the overall enterprise search experience. It can make internal search as easy and user-friendly as internet search, ensuring personalized and relevant results.

Key Considerations in Maximizing the Value of Cognitive Search

Tracking and reporting on metrics associated with any search system is key to understanding the success of the system.