Articles by Steven Thurlow
Knowledge Management: An Essential Ingredient in the Seriously Smart Organization
Knowledge management is key to exceptional service across the enterprise. When organizations prioritize and create customer-centric cultures, the "everyone serves" mantra can be quite powerful. Competition can be fierce, which is why high-quality experiences, customer engagement and employee empowerment are so important in sales and service delivery. It's where putting the best tools and resources in the hands of skilled practitioners can make a significant impact . . . .