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Biographical Information

Steven Thurlow

VP and Global Practice Leader,
Engagement Management, Verint

Steven has over 25 years of experience in designing and implementing customer engagement solutions, serving in technology, project and customer focused roles including as CTO for Ciboodle and Head of Product Strategy for KANA. He leads the Verint Global Practice for Engagement Management where his responsibilities include:

  • Establishing and driving Verint strategy for Engagement Managemen
  • High level product direction for Verint's Engagement Management solution
  • Engaging externally with strategic customers, new opportunities and partner
  • Initiating and leading cross-functional initiatives across Verint including marketing, pre-sales, sales, product and projects.

Steven is based in the UK and holds a Master's degree in Software Engineering from University of Newcastle upon Tyne.

Articles by Steven Thurlow

Knowledge Management: An Essential Ingredient in the Seriously Smart Organization

Knowledge management is key to exceptional service across the enterprise. When organizations prioritize and create customer-centric cultures, the "everyone serves" mantra can be quite powerful. Competition can be fierce, which is why high-quality experiences, customer engagement and employee empowerment are so important in sales and service delivery. It's where putting the best tools and resources in the hands of skilled practitioners can make a significant impact . . . .