Nominations for the 2022 KMWorld Readers’ Choice Awards Extended to July 5

Biographical Information

John Mancini

President, Content Results, LLC

John Mancini is the president of Content Results, LLC, and the past president of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation.

Articles by John Mancini

Preparing for the third wave of innovation with intelligent automation

Creating an intelligent digital workforce through automation

Supporting knowledge workers

Fifty-two percent of those surveyed agreed that their discovery procedures are "ad hoc, manual, disruptive and expensive."

Using SPAs to reach customer goals

We all know that traditionally the success of a business hinges on having happy customers and positive feedback. But the arrival of social media has changed the goal posts somewhat. Customers now have a say in the brands they like. They can influence a campaign by sending their thoughts around the globe at the click of a mouse. This has forced companies to look carefully at their customer service strategy to ensure they know what is being said about them 24/7 and that they can react quickly

In a cloud and mobile world-Making collaboration less confusing