Articles by John Mancini
Preparing for the third wave of innovation with intelligent automation
Creating an intelligent digital workforce through automation
Supporting knowledge workers
Fifty-two percent of those surveyed agreed that their discovery procedures are "ad hoc, manual, disruptive and expensive."
Using SPAs to reach customer goals
We all know that traditionally the success of a business hinges on having happy customers and positive feedback. But the arrival of social media has changed the goal posts somewhat. Customers now have a say in the brands they like. They can influence a campaign by sending their thoughts around the globe at the click of a mouse. This has forced companies to look carefully at their customer service strategy to ensure they know what is being said about them 24/7 and that they can react quickly
In a cloud and mobile world-Making collaboration less confusing