Biographical Information
Jeffrey Piper
Founder and Chief Customer Officer, SpringCM
How do you continue to delight customers? You make it your mission. As Chief Customer Officer of SpringCM, a provider of Content Cloud Services for the enterprise, Jeff has a deep understanding of content management, business processes and delivering value. And his understanding of contracts management specifically has been honed over the past decade by daily communication with giants across industries who are first movers to the cloud—and first to reap the advantages of shortening the contract-to-cash cycle.
Articles by Jeffrey Piper
Guiding Principles for Automating Contract
30 Mar 2014
An increasingly frequent "ask" from SpringCM customers is to shorten their contract-to-cash cycles. How much of this can you automate? Nearly all of it, we tell them. This is our sweet spot. And we have some terrific success stories. But to stop the back and forth that is the bane of contracts—physical handoffs, missing information, interminable delays—you'll need to do your part. . . .