JC Spender, a longtime KM professor and practitioner, is a full-time writer and researcher publishing in knowledge management, the theory of the firm and strategy, e-mail firstname.lastname@example.org.
Articles by JC Spender
Bridging context and best practice
01 Mar 2014
Those who accept that the tool cannot "do the whole job" realize the KM manager's special challenge is to identify the dimensions of best practice that continue to lie beyond the tool's grasp. It is to discover and manage the bridge between the fully known procedures of IT operations and the skills necessary to deal with the ever-surprising uncertainty and ambiguity of real practice.