Robert Puccinelli is director of marketing for the AWD division of DST Technologies. Over the past 10 years, he has held a variety of positions in the business process management (BPM) space, including industry analyst, business consultant, and strategic marketer. Prior to DST, Robert co-founded Lighthouse Consulting Group, which focused on knowledge management technology and practices. He is a well-known industry speaker on various BPM and knowledge management topics and has published a number of articles highlighting technology trends, components, practical application, and benefits. Robert can be reached at rjpuccinelli@dstsystems.com.