Biographical Information

T. J. Keitt and Ted Schadler

TJ Keitt is a senior analyst and Ted Schadler is a VP and principal analyst at Forrester Research, where they serve CIOs and contributed to Forrester's Social Business and Collaboration Playbook, e-mail and

Articles by T. J. Keitt and Ted Schadler

The road to social business transformation: 12 success factors

Information technology (IT) is used to planning projects with linear timelines, aligned work streams and key milestone dates. For social business programs, that's necessary, of course, but it's not sufficient...