Friends of KMWorld! Register NOW for London's KMWorld Europe 2026 & save £300 with the code KMWFRIEND. Offer ends 12/12/2025

Biographical Information

T. J. Keitt and Ted Schadler

TJ Keitt is a senior analyst and Ted Schadler is a VP and principal analyst at Forrester Research, where they serve CIOs and contributed to Forrester's Social Business and Collaboration Playbook, e-mail tkeitt@forrester.com and tschadler@forrester.com.

Articles by T. J. Keitt and Ted Schadler

The road to social business transformation: 12 success factors

31 Dec 2012

Information technology (IT) is used to planning projects with linear timelines, aligned work streams and key milestone dates. For social business programs, that's necessary, of course, but it's not sufficient...