Biographical Information
Cynthia J. Odom and John F. Starns
Cynthia J. Odom, MSOD, is a principal organizational improvement specialist at Keane Federal Systems (www.keane.com). John F. Starns, D.Sc., is a principal consultant for knowledge management strategy and plans intebration at Northrup Grumman Information Technology (www.northrupgrumman.com).
Both are adjunct professors of engineering and knowledge management at The George Washington University (gwu.edu).
E-mail: odom@cox.net, jfstarns@cox.net
Articles by Cynthia J. Odom and John F. Starns
How do you measure success?
01 Jul 2003
[Editor's Note: This is seventh in a series on KM implementation techniques.]
A successful KM system contributes to achieving the goals of the enterprise while enhancing job performance and increasing the job satisfaction of each member of the organization. By demonstrating that knowledge management is improving performance, reducing costs and increasing customer responsiveness, the organization’s leadership will see the explicit link between KM and the success of their business strategy.