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Biographical Information

Steve Pappas

Articles by Steve Pappas

3 trends that will shape CX In 2019  

03 Apr 2019

To be flawless, chatbots and other AI-driven apps need to be in sync with the overall knowledge base

Enterprise-Wide Modeling

01 Nov 2001

V2T2™: Model and Method to Reduce Relationship Risk

01 Sep 2001