Biographical Information
Sid Suri
Senior Director, Product Marketing
InQuira, Inc.
Sid Suri is the senior director of product marketing at InQuira. He has more than 10 years of experience in the enterprise software and technology consulting industries helping organizations leverage technology to achieve positive business results. Prior to InQuira, Suri held various marketing responsibilities at TIBCO Software.
Articles by Sid Suri
Five Key Benefits
Using Knowledge Management in Customer Service
29 Jun 2010
As products become more complex and companies support broader product portfolios, the challenges of quickly and efficiently resolving customer issues multiply. The result is fewer cases are resolved with the first call. Even with significant technology investments, Technology Services Industry Association (TSIA) members report a 24% net decrease in first-call resolution between 2003 and 2010...