KMWorld Conference
Taxonomy Boot Camp
Text Analytics Forum
Enterprise Search and Discovery
Enterprise AI World
KMWorld Europe
Get KMWorld NewsLinks in your inbox -
Sign up for free
toggle menu
Knowledge Management
Content Management
AI & Machine Learning
More Topics
Big Data
Business Intelligence
Business Process Management
Collaboration
Customer Relationship Management
Digital Asset Management
Document Management/Conversion
E-mail Management
Enterprise Application Integration
Enterprise Search
Governance
Knowledge Graphs
Image, Forms, Document Capture
Intellectual Property Management
Mobile
Natural Language Processing
Opinion
Portals
Records Management, E-Discovery, Compliance
SharePoint
Workflow
Industries
Consultant, Integrator, Service Bureau
e-Commerce
Education
Energy
Financial Services
Government
Healthcare
Insurance
Legal
Manufacturing
Media/Entertainment
Pharmaceutical, Life Sciences
Telecom
Transportation, Aerospace
Home
Subscribe
Magazine
Newsletter
Download Current Issue
Previous Issues
RSS Feeds
News
KM News
KM in Practice
In Depth
Features
Viewpoints
Columns
White Papers
KM White Papers
KM Best Practices
Webinars
Podcasts
Research
Videos
Resources
KMWorld Event Calendar
Guide to KM Trends, Products, & Services
KMWorld 100 Companies That Matter in KM 2025
KMWorld AI 100 2025
KMWorld Leader Group for 2025
KMWorld Trend-Setting Products of 2025
KMWorld Drilldown Videos
Knowledge Management Conference Videos
Current Issue
Previous Issues
KM Awards
KM Reality & Promise Awards
KM Readers' Choice Awards
Conferences
KMWorld
KM & AI Summit
Taxonomy Boot Camp
Text Analytics Forum
Enterprise Search & Discovery
Enterprise AI World
KMWorld Europe
Taxonomy Boot Camp London
Past Conferences
About
What is Knowledge Management?
About Us
Contact Us
How To Advertise
Media Kits
Editorial Calendar (PDF)
Friends of KMWorld!
Register NOW
for London's
KMWorld Europe 2026
& save £300 with the code
KMWFRIEND
.
Offer ends 12/12/2025
Biographical Information
Mark Monterastelli
Articles by Mark Monterastelli
Transforming the call center with problem resolution applications
01 Oct 1998