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Biographical Information

Marchai Bruchey

Chief Marketing OFficer, KANA

Marchai Bruchey has over 25 years of experience in sales, marketing and alliance management in the technology industry. As CMO at KANA, Bruchey has responsibility for strategy, operations and execution for marketing and alliances on a global basis.

Articles by Marchai Bruchey

Four Tips for Great E-Service

30 Oct 2007

E-service is great—when it works. Unfortunately, that is not always the case. JupiterResearch reports that bad e-service...