Biographical Information

Articles by Hemang Upadhya

Your Enterprise Knowledgebase Was Built for Search, Not Action

The next stage of enterprise knowledge management will not be defined only by larger repositories or better search. It will be defined by whether the knowledge layer can explain what is true, where it applies, who is responsible for it, and what it is allowed to do. A knowledgebase built for search helps people find information. A knowledge system built for action helps a company use that information safely.