2023 KMWorld Media Kit Available Here 

DIY Migration: How BlackBerry Documentation Moved to the XML Documentation for Adobe Experience Manager and Gained the Power to Innovate (Webinar Recording)

After a company-wide restructuring and a series of personnel changes, BlackBerry’s Enterprise Documentation team was left with a toolset that was stuck in stasis, including an aging in-house website and a CCMS that lacked IT support.

From opportunity comes innovation. BlackBerry's team of experienced and resilient technical writers, sought out a new CCMS and web solution that would give them complete control over how they create and provide content to customers.

This presentation focusses on why they chose XML Documentation for Adobe Experience Manager, the DIY migration strategies that set them up for success, and the exciting and innovative things that they are doing now that they have a flexible and dynamic toolset.