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Knowledge Management Guide

Knowledge management is a multidisciplinary discipline that aims to create and share knowledge that is particular to a given organization. The goal of KM is to preserve organizational knowledge so that employees can make good use of it in serving customers and being innovative in product development, operations, and beyond.

KM is about making the right knowledge available to the right people at the right time to, according to Peter Drucker, “create benefit and competitive advantage.” It encompasses the creation, storage, and sharing of knowledge to drive value and meet organizational goals.