2023 KMWorld Media Kit Available Here 

Focus on Unlocking the Power of Information with AI and Cognitive Computing

Seeing the Future of AI in the Contact Center with NICE Enlighten

When you think of artificial intelligence (AI), you may be reminded of science fiction movies like The Terminator or The Matrix where AI powers machines to take over the world. Today, the technology is universal and the driving force behind innovation. Read on to learn more about the NICE Enlighten AI framework for customer satisfaction, complaint identification, fraud protection, and real-time analytics. This framework allows agents to proactively self-correct during a customer interaction to drive a positive outcome, while monitoring customer behaviors for indications of complaints or fraudster profiles...