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Working at the Speed of Covid

How 3M Content Managers used Structured Authoring to Keep Content Up to Date in a Fast-Changing COVID World

In this session, Teeghan Herian from 3M’s Personal Safety Division will showcase how their technical content managers and technical writers were able to collaborate, update, and re-use content at lightning speed in order to keep their respiratory protection content up to date throughout the COVID-19 Pandemic.

Up to date guidance on recommended products, regulatory guidelines, and the difference between surgical masks and respirators is crucial to all users of 3M respiratory products. And with the variety of documents and audiences, it can be a daunting task.

Learn about the journey, easy wins, and lessons learned of how 3M’s Personal Safety Division used Adobe Structured FrameMaker to expedite changes and re-use content effectively across multiple team members in multiple locations.

Key Discoveries

  • See what worked and what didn’t. Learn how 3M was able to make quick changes to process and content to ensure success.
  • Features like automated formatting enabled fast process and consistent look and feel.
  • Re-use of topics within different documents enabled faster updates and reduction of time.