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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

Special Report: Six High-Value Applications for Knowledge Hubs

Sponsored by eGain

Apps That Transform Customer Engagement

Customers are not a monolithic entity. Advertisements often suggest that “all” customers prefer a certain brand, “all” customers like doing business in a particular way, or a product appeals to “all” customers. Although this supports a tendency to think about customer behavior as though it happens in only one way, it’s important to remember the uniqueness of individual customers.

Six High-Value Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! 

As a pioneer in AI for contact center customer service and customer engagement, eGain has not only developed cutting-edge technology but also best practices and proven use-cases over the last two decades. In this article, we discuss six high-value applications and associated use-cases for AI that has already enabled blue-chip companies to transform—not just improve—customer service and engagement.