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Special Report: Moving to a Cloud-Based Knowledge Management Platform

Working Knowledgeably in the Cloud

Even though it’s a cliché to say that the pandemic changed everything, that doesn’t make it less true. Nowhere is that change more apparent than in how it affected work life. The notion of commuting to an office job was replaced by walking from one room to another at home. Office desks were replaced with dining room tables, kitchen counters, and other makeshift surfaces. Co-workers morphed into faces on computer screens during video calls. The personal networks put together in pre-COVID times that relied on face-to-face contacts shredded and fell apart.

As time went on, it became obvious that working from home was not a passing fancy but very likely to continue for a surprisingly long time. That’s when people started looking for positive outcomes. And they found them. Their work spaces became more stable, video interactions more routine, and collaboration tools more valuable. New networks were formed and older ones resuscitated. In fact, technology stepped in to alleviate some of the initial problems experienced in virtual work environments...

Cloud-Based KM Platforms Fuel Decentralized Work

For the majority of knowledge workers, going into an office from 9 to 5, Monday through Friday, is a thing of the past. Pew Research reports that during the coronavirus pandemic, 71% of U.S. employees whose jobs could be performed outside of an office were working remotely. And 70% of companies say they expect a blend of in-person and remote work to become the new normal postpandemic, according to a Mercer survey. As work becomes increasingly decentralized, it is more important than ever for businesses to leverage cloud-based knowledge management (KM) solutions. Cloud-based KM platforms allow employees to access the knowledge they need to do their best work regardless of where they and their co-workers are located. Company knowledge is centralized and made searchable within the platform, which employees can access anywhere they have an internet connection. Leading businesses are deploying these KM solutions to address some of the most common challenges associated with hybrid or decentralized work environments...