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Special Report: Modernizing Knowledge Management With Intelligent Search

Artificial Intelligence Empowering Knowledge Management

When you think of things that just naturally go together, do artificial intelligence and knowledge management come to mind? If you’re in food state of mind, you could think first of peanut butter and jelly or steak and potatoes. For the sports-minded, it might be bat and ball or skis and boots. Then there’s needle and thread, hat and gloves, hammer and nails, or travel and adventure. Back when The New York Times was launching its initial Information Bank database in the 1970s, it created a thesaurus replete with what one of the top managers referred to as “ham and eggs” terms. I kept waiting for them to create a term for highways and highwaymen, but I think they retained the more sedate roads and bridges...

Modernizing Knowledge Management With Intelligent Search

Knowledge is arguably an organization’s most powerful asset. It combines the information that exists inside the company with the skills and expertise of its employees. As the world continues to become more digital, employees are creating and accessing knowledge faster than ever before. Whether they’re logging a fix to an issue, accessing training programs on a learning platform, or designing a new manufacturing part, knowledge is being created quickly and constantly...