KMWorld 2022 - November 7-10, Register Now !

 
 




Agent experience (AX) and well-being is among the top priorities in contact centers, but did you know that it is in danger of slipping into a crisis as they are hamstrung by lack of modern knowledge tools in their desktop?

At this webinar, you will:

– Learn what modern knowledge is and what it can do for AX and CX. Modern knowledge does not mean training agents endlessly on how to navigate across ten different windows or reading through voluminous documents and figuring out an answer when the customer is on the line!
– Learn from the horse's mouth (i.e., from agents themselves) what they are saying and how you can avoid the AX crisis with modern knowledge
– Review the findings from a unique, agent-only survey, conducted by BenchmarkPortal, a leading contact center benchmarking organization. Attendees will also get a white paper after the event!

Don't miss this live event on Tuesday, November 1, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar The Looming Knowledge Crisis in the Contact Center: Understand, Avoid, and Ascend.
 
SPEAKER
image
Sam Hahn
Technology Evangelist
eGain Corporation
 
MODERATOR
headshot
Marydee Ojala
Conference Program Director
Information Today, Inc.
 
headshot