2023 KMWorld Media Kit Available Here 

 
 



As a business leader, you already know the power of keeping customers satisfied and meeting their expectations in a timely manner. Increasing customer retention by only 5% can increase profits by up to 95%. Conversely, delays in addressing customer inquiries can negatively impact the customer's experience and the organization's time-to-resolution KPI.

Join Marc Vontobel, Starmind Founder and CEO, and Florian Volkenand, Head of Global Academy Business & Soft Skills at Drägerwerk, to learn how AI-powered modern knowledge management can take customer service to a new level through instant access to product expertise:

– Grant fast access to product expertise across the entire organization to resolve customer inquiries in real-time
– Retain knowledge and reduce questions needing to be answered by 64% within 5 months
– Free up 5 hours a week per sales representative to spend on customer-oriented activities instead of searching for answers

MODERATOR
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Marydee Ojala
Conference Program Director
Information Today, Inc.
Don't miss this live event on Thursday, June 2, 9:30 am PT / 12:30 pm ET.

Register now to attend the webinar Ensure Customer Satisfaction With Modern Knowledge Management.
 
SPEAKERS
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Marc Vontobel
CEO
Starmind
 
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Florian Volkenand
Head of Global Academy Business & Soft Skills
Drägerwerk