| |
As a business leader, you already know the power of keeping customers satisfied and meeting their expectations in a timely manner. Increasing customer retention by only 5% can increase profits by up to 95%. Conversely, delays in addressing customer inquiries can negatively impact the customer's experience and the organization's time-to-resolution KPI.
Join Marc Vontobel, Starmind Founder and CEO, and Florian Volkenand, Head of Global Academy Business & Soft Skills at Drägerwerk, to learn how AI-powered modern knowledge management can take customer service to a new level through instant access to product expertise:
– Grant fast access to product expertise across the entire organization to resolve customer inquiries in real-time
– Retain knowledge and reduce questions needing to be answered by 64% within 5 months
– Free up 5 hours a week per sales representative to spend on customer-oriented activities instead of searching for answers
| MODERATOR |
 |
Marydee Ojala
Conference Program Director
Information Today, Inc. |
Don't miss this live event on Thursday, June 2, 9:30 am PT / 12:30 pm ET.
Register now to attend the webinar Ensure Customer Satisfaction With Modern Knowledge Management.
|
|
|
| SPEAKERS |
 |
Marc Vontobel
CEO
Starmind |
| |
 |
Florian Volkenand
Head of Global Academy Business & Soft Skills
Drägerwerk |
| |
 |
|
|