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 THURSDAY, NOVEMBER 5 - 11 am PT / 2 pm ET
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Vendors are promising the world with their chatbots aka virtual assistants, but they are not delivering on their promise:
- Chatbots ranked dead last in customer satisfaction among all digital touchpoints (Source: Consumer survey by Dimensional Research)
- 54% of online US consumers think that interactions with customer service chatbots will negatively impact the quality of their lives (Source: Forrester Research)
In fact, Forrester predicts a backlash as customers continue to get into conversational dead-ends with chatbots. No wonder a customer called the virtual assistant of a business he was dealing with, a "virtual idiot"!
How can you make sure your chatbot does not meet the same fate? How do you elevate their IQ and expertise with next-generation knowledge? How are blue-chip organizations succeeding with their knowledge-powered chatbots?
Register for the upcoming webinar, featuring Forrester Research, and sponsored by eGain, to find out.
Register Now for this webinar titled From Virtual Idiots To Virtual Wizards: Transforming Chatbots With Next-Gen Knowledge. |
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| SPEAKERS |
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Kate Leggett
VP and Principal Analyst Serving Application Development & Delivery
Forrester Research |
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Sam Hahn
Technology Evangelist
eGain Corporation |
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| MODERATOR |
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Marydee Ojala
Conference Program
Director
Information Today, Inc. |
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