May 2013, [Volume 22, Issue 5]
Process automation gets the job done!
"The appeal of process automation systems that address a single business issue is that they can be implemented quickly, modified easily and deployed at a modest cost..."
Enterprise mobile marketing: Making the right moves in a rapidly evolving field
"Mobile is not a miniature desktop. There is also a mindset problem. Many enterprises treat mobile marketing as if it were the same as online marketing. Mobile ads are just "mini-me" versions of online ads, reminiscent of the time when online ads were replicas of print ads..."
Searching for results
"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..."
RM: tackling the volume and persistence of paper
"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..."
KM and CRM: Is the line blurring?
"The blurring of CRM with knowledge management has begun in earnest..."
The truth about BYOD
The failure to attribute
"We quote phrases and the like because we value them, whereas the name of the author almost always has no value to us."
The Future of the Future
Politics at the speed of thought
"As a greater percentage of tweets slowly evolve into golden nuggets of knowledge, crowd mobilization will eventually be replaced by knowledge mobilization..."