KMWorld Cover

April 2013 [Volume 22, Issue 4]

Features

In the realm of big data

Many legacy data warehouses are slowing down because they are stretched to capacity and their reporting is inflexible.

Driving KM behaviors and adoption through gamification

How do you influence your people to adopt productive behaviors around collaboration and knowledge sharing? The answer may be found in a new concept—at least as far as KM is concerned—called gamification.

Search: power tools that leverage corporate knowledge

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers.

Improving the web experience

Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information

News Analysis

CRM in the age of the customer

Managing customer relationships has become a top priority for continued business success. Tough economic conditions, the increasing cost of doing business, stiff competition, and the need to support and personalize every customer interaction are forcing business and technology leaders to think about the customer relationship management (CRM) life cycle beyond legacy CRM tools...

Social DNA in the enterprise

"In my opinion, the reason why social search is a huge deal for both Facebook and Google is that the service allows precision-targeted advertising that is increasingly successful in achieving higher levels of revenue..."

COLUMNS:

David Weinberger

The efficiency of partisan news

If we take understanding as a tool used for a purpose, it becomes a wildly inefficient tool if we have to go back to first principles in order to understand anything.

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