Verint® is The Customer Engagement Company™. We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the customer experience, increase revenue and operational efficiency, and reduce risk. Learn more about how you can start simplifying, modernizing and automating your customer experiences by visiting www.verint.com.
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Employee Desktop
Verint Employee Desktop provides staff with unified access to the applications and information they need to respond effectively to customers across different channels. This solution combines knowledge management and case management technologies within a single platform, delivering increased employee productivity and providing a personalized customer service.
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Email Management
Verint Email Management can help organizations meet the demand for smart, efficient email management. It fully automates the process of capturing, documenting, interpreting, routing, and prescribing answers to customer emails and secure messages, helping you respond to your customers faster and more consistently, with less agent training.
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Knowledge Management
Verint Knowledge Management is a scalable solution that uses context to deliver the right knowledge to users in the contact center and to customers through self-service. It can help increase first-contact resolution, improve consistency and quality of answers, enhance compliance with regulations and company processes and reduce agent training time.
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Case Management
Verint Case Management helps organizations optimize how they manage complex, unpredictable business processes and support employee decision making. This solution can provide knowledge workers with the tools they need to execute complicated and variable customer service processes by incorporating process modeling, web form design, third-party integration, business rules, and run-time process adaption.
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Web/Mobile Self-Service
Verint Web Self-Service brings together knowledge management, case management, process management, and channel escalation into a single solution for providing unique, personalized web self-service experiences. It can help your organization differentiate its brand and stand out from the crowd.
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Workforce Optimization
Verint Workforce Optimization provides unified software and services for capturing interactions and managing the performance of employees across the enterprise or in targeted areas of your business, including back-office operations, branch operations, contact centers, and financial trading rooms.
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Enterprise and Digital Feedback
Verint Enterprise Feedback Management can help you engage your customers and employees to capture, analyze, track, and act on their feedback in a closed-loop process across the organization.
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Intelligent Messaging
Verint Intelligent Messaging is a patented digital engagement solution offering consumers convenience and continuity when they need assistance, whether they use a smartphone, tablet, or computer. It can enable you to deliver seamless experiences across channels and devices that reflect the preferences of digital consumers.
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Social Engagement
Verint Social Engagement is a holistic social customer engagement solution that can enable your organization to monitor social media and manage the disparate social engagement needs of multiple departments, including customer service, marketing, sales, and human resources.
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Interaction Analytics
Verint Interaction Analytics solutions include speech, text, and social analytics to help identify trends, themes, and the root causes driving customer behavior. Our solutions can automatically categorize, identify trends, and perform root cause analysis on voice and text-based communications—including call recordings, survey verbatims, social media posts, email, and customer service chat sessions.