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Verint Systems Inc.

Verint Systems Inc.
  • 175 Broadhollow Rd., Suite 100
  • Melville NY 11747
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Profile

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. Our digital-first engagement portfolio includes knowledge management solutions for delivering the right knowledge to users in the contact center and to customers through self-service. More at http://www.verint.com/km.

 Whitepapers, Archived Webcasts and Sponsored Content

Find out how artificial intelligence can be combined with KM to deliver knowledge automation—and help drive the best outcomes from every interaction.

Verint customer Equiniti discusses how KM is fundamental to its customer and digital transformation initiatives.

Learn how Verint Knowledge Management is helping multinational insurance provider IAG interact with customers effectively in an increasingly digital world. 

Leading health care and well-being company turns to Verint Knowledge Management to empower its organization and workforce.

Read how Auto & General leverages Verint Knowledge Management to break down knowledge silos and provide a single source of truth that helps to improve customer service across multiple brands.

Consumer patience for the wrong answer is non-existent. Deliver accurate information in an instant with Verint.

Verint Knowledge Management is a scalable solution that uses context to deliver the right knowledge to users in the contact center and to customers through self-service. It can help increase first-contact resolution, improve consistency and quality of answers, enhance compliance with regulations and company processes and reduce agent training time. 

Verint Case Management helps organizations optimize how they manage complex, unpredictable business processes and support employee decision making. This solution can provide knowledge workers with the tools they need to execute complicated and variable customer service processes by incorporating process modeling, web form design, third-party integration, business rules, and run-time process adaption—all delivered on a single, integrated desktop. 

Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.

Verint Messaging enables brands to deliver digital customer engagement – through personalized conversations, smart automation, and actionable insights – across private messaging channels.

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