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Verint Systems Inc.

Verint Systems Inc.
  • 175 Broadhollow Rd., Suite 100
  • Melville NY 11747
  • PH: 1-800-4VERINT (1-800-483-7468)
  • Website

Profile

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. Available in the cloud or on premises, our portfolio includes knowledge management solutions for delivering the right knowledge to users in the contact center and to customers through self-service. More at http://www.verint.com/km.

 Whitepapers, Archived Webcasts and Sponsored Content

Find out how artificial intelligence can be combined with KM to deliver knowledge automation—and help drive the best outcomes from every interaction.

Verint customer Equiniti discusses how KM is fundamental to its customer and digital transformation initiatives.

Learn how Verint Knowledge Management is helping multinational insurance provider IAG interact with customers effectively in an increasingly digital world. 

Discover how knowledge automation helps drive outstanding customer experiences at this provider of premium automobiles and motorcycles. 

Find out how the largest consumer electronics retailer in the Nordic region is using knowledge management to help advisors find accurate product information quickly to address complex customer inquiries. 

Verint Knowledge Management is a scalable solution that uses context to deliver the right knowledge to users in the contact center and to customers through self-service. It can help increase first-contact resolution, improve consistency and quality of answers, enhance compliance with regulations and company processes and reduce agent training time. 

Verint Case Management helps organizations optimize how they manage complex, unpredictable business processes and support employee decision making. This solution can provide knowledge workers with the tools they need to execute complicated and variable customer service processes by incorporating process modeling, web form design, third-party integration, business rules, and run-time process adaption—all delivered on a single, integrated desktop. 

Verint Community is an online community solution with a complete set of social applications (including forums, blogs, and private messaging) for elevating customer and employee engagement.

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