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Biographical Information

Blake Cahill

D. Blake Cahill is vice president of sales and marketing at SafeHarbor. Prior to joining SafeHarbor, Cahill led a 900-person multi-lingual call-center organization at a major telecommunications company with responsibility for $400 million in annual revenue and significant increases in customer satisfaction. His background includes senior management positions at AT&T, Ameritech, Belgacom, ServiceMaster and SBC.

Articles by Blake Cahill

Business Process Management: A Service Approach to the Customer Experience

One of the challenges facing companies today is the proactive management of knowledge and customer-relationship technology solutions. What often is missing is a way to capture and integrate the information . . . .