Biographical Information
Bob Ragsdale
Vice President, MicroPact
Bob Ragsdale is VP, Marketing at MicroPact. Bob has more than 20 years of experience working with organizations to translate their operations into actionable and easy-to-understand best practices.
Articles by Bob Ragsdale
Reinvigorate ECM to Better Serve the Knowledge Worker
24 Mar 2015
The fast-paced, social-mobile digital workplace of today has outstripped the capabilities of what enterprise content management (ECM) was originally intended to do—to store and organize content.
Today's organizational challenge, however, is not simply about archiving and delivering data. Digital business strategies now dictate, and rightly so, that we harness the data that we capture and put it in the hands of the right individuals—at the right time and in the right context . . . .
Case Management Modeling: Creating Systems of Engagement
05 Jan 2014
The past couple of years have seen a fairly dramatic shift away from process-first BPM approaches toward more dynamic case management solutions. Why the shift? Why is the market turning?
One reason is flexibility. Organizations require systems that can accommodate the variability of real-world business scenarios that are collaborative, information-intensive, subjected to incremental changes, driven by outside events, and responsive to progressive requests from knowledge workers. While BPM is excellent at codifying processes, it is not an optimal tool for accommodating variability and incremental change in real time. . . .