Biographical Information
Dave Morfas
Knova Product Marketing Manager
Articles by Dave Morfas
Knowledge Workers: Today's "Resolutionaries"
25 Sep 2012
"When your customers or support agents encounter issues, they are looking for resolutions. But a resolution isn't just answering a query by serving up pages of search results or locating a long manual that agents or customers have to sift through. Usually those answers aren't good resolutions. Resolutions add value to your business by improving customer satisfaction. . . ."