Biographical Information
Lori Angalich
Director of Marketing, Astute Solutions
Articles by Lori Angalich
Is it Live...or is it a Conversational Agent?
Web Self-Service that Blows Away Expectations
01 Apr 2008
It's 11:15 on a Sunday night. Your $3,000 plasma TV flickers, makes a loud whirring sound and powers down. It won't turn on again, no matter what you try. You take a deep breath, assess your limited options and decide to pay a visit to the retailer's site.Prepared to accomplish nothing, aside from calming down, you're convinced locating relevant warranty and return details...
Extraordinary Journey or Navigation Nightmare?
30 Oct 2007
Who doesn't like the idea of a road trip? The anticipation of new experiences and attractions is always exciting. But if you miss a turn...