Biographical Information
Shaheel Hooda is the CEO of CodeBaby
Articles by Shaheel Hooda
The Inherent Problem With Self-Service
06 Jul 2007
Over the past 10 years, most large organizations have made significant investments in time and money to deploy self-service capabilities. Whole new categories of service automation technologies such as IVR, speech recognition, knowledgebases, natural language search and click-to-chat have found their way into our nomenclature.