Biographical Information

Articles by Andy Moore

Come. Sit. Stay: The Care and Training of Your Best Customers

For financial services organizations, automating processes is more than a means of shaving a few bucks here and there. For them, automation is everything. Financial services companies of all kinds—retail and commercial banks; brokerages; mortgage companies—rely on technology to gain new customers, retain existing customers and persuade the fence-sitters that a better life awaits them.

Capture Moves to the Head of the Class

Document conversion has a stinky reputation of being: (1.) Expensive; (2.) disruptive; and (3.) difficult to cost-justify. One of the reasons is that, historically, imaging is thought of in a very binary way. You either image, or you don't. No gray area.
But that mood is changing. What used to be the final act in a business process—scan the paper and shred it—is increasingly at the "front-end" of the process, and is tied to the ensuing businessprocess...whatever it might be. . . .

Herding Cats or Training Seals?

Government is messy. If it was a corporation, the stockholder meetings would be wicked ugly. What do you mean, you can’t explain why you made that decision? Why CAN’T you produce the documentation? Who decided THAT would be a good policy? Oh wait...that’s just a Thursday on CSPAN. If anything, government—most of the time—is WAY better at providing answers, supporting evidence and documentation for its actions than business. Unless you’re the current-as-of-this-writing Attorney General... then not so much (Ouch...I will refrain from flagrant political commentary from here on, I promise)...