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Articles by An EMC Captiva Success Story

Minnesota Speeds Tax Processing and Reduces Costs

The Minnesota Department of Revenue (MDOR) oversees the state’s revenue system, which is made up of 28 state taxes and local property taxes collected by county governments. The department serves 2.4 million taxpayers and processes approximately 3.6 million tax returns annually. The Situation: The Need to Streamline Tax Processing The department’s legacy mainframe system was 30 years old and relied on sequential batch processing of massive volumes of paper, and was itself merely an automation of historic manual processes. It was difficult to manage and relied upon labor-intensive processes that grew more expensive each year.