Biographical Information
Dr. Michel Manago
Director International Business Development, empolis GmbH
Articles by Dr. Michel Manago
Knowledgebase Enables Service
Siemens Resolves Customer Issues in Multiple Languages
01 Apr 2009
According to the Service and Support Professional Association (SSPA), 80% of the time and costs for service support lies in problem resolution. Problem resolution management still remains an art, and the task is becoming increasingly difficult because products are becoming more complex, the range of product to support is becoming wider and there is a high staff turnover...