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Transversal

Transversal

745 Atlantic Avenue
8th Floor

Boston, MA 02111
Phone: 917. 717. 5101
Web:

Products

Transversal goes beyond enabling customers to find answers online. Our self-learning knowledge solution intentionally surrounds online answers with dynamic content related to self-service inquiries such as related topics, product promotions, and troubleshooting wizards. Delight your customers with an online experience that predicts what they will want to know next and eliminate unnecessary escalations.
Transversal supercharges Contact Centers with automated intelligence. This powerful new solution takes advantage of Transversal’s dynamic knowledge base and patented machine intelligence technology to instantly find relevant answers and eliminate time-consuming research. Turn every agent into a seasoned expert and vastly improve employee productivity.
Transversal empowers your staff to reach new levels of productivity. Our solution for Enterprise HR streamlines the process of capturing organizational expertise, and delivers this collective intelligence across your organization. Transversal allows employees to learn on the fly and find the information they need to get their job done faster and better.

Transversal profile

Transversal is a leading provider of knowledge solutions for the cloud. Our solutions are designed to help improve agent efficiencies in contact centers, deliver exceptional experiences in online self-service and increase business performance through employees and business partners.  Businesses need a more modern approach to knowledge and Transversal has the answer.



Transversal is mentioned in the following articles

KMWorld Trend-Setting Products of 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers.

KMWorld 100 Companies That Matter in Knowledge Management 2018

The companies we have chosen this year have proven their stuff.

KMWorld Trend-Setting Products of 2017

The offerings on our list of 2017 KMWorld Trend-Setting Products result from innovation and imagination, as well as from evolution, gaining additional features over time. The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, our 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight.

KMWorld 100 Companies That Matter in Knowledge Management 2017

Our annual list of 100 Companies That Matter in Knowledge Management features organizations that manifest innovation, ingenuity, resourcefulness, usefulness, collaboration, community, expertise and that help their customers attain such qualities.

KMWorld Trend-Setting Products of 2016

Designated as the KMWorld Trend-Setting Products of 2016, the offerings listed here hold the promise for the marketplace—even if the marketplace has not yet realized it.

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