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Customer Relationship Management

Companies can now embed text analytics into the daily operations of the organization Posted November 15, 2017

Enhancements to text analytics engine make it easier understand customer sentiment and identify root causes to drive brand loyalty Posted November 09, 2017

New capabilities make it easier to visualize, customize, manipulate and drill down on data Posted November 08, 2017

Platform extends the functionality of Quip with embedded Live Apps, including calendars, polls, and kanban boards Posted November 07, 2017

4Point will sell, implement and support Eclipse's DocOrigin line of solutions Posted November 06, 2017

New solution automates scoring of agent calls, enabling higher call center performance and compliance Posted November 02, 2017

Acquisition targets expansion into market for product content management for multichannel commerce Posted October 25, 2017

Enables companies to easily prove they are complying with the regulation Posted October 25, 2017

New reports allow users to tap into the thought process of the machine-learning algorithms beneath Auto-Target and Automated Personalization Posted October 19, 2017

Company will be able to better analyze survey results and other critical business data such as call center interactions, social media and past-purchase information in a single, intelligent database. Posted October 16, 2017

Workday Prism Analytics will allow users to access and analyze any type of data to answer HR and finance questions Posted October 11, 2017

Accelerates transformation with personalized mobile-first interactions Posted October 06, 2017

New T-Switch enables organizations to deploy AI to drive better customer experiences while maintaining compliance Posted September 29, 2017

K2 Cloud and K2 Five can help organizations deliver powerful process automation Posted September 20, 2017

Text analytics platform helps companies unlock the value of customer feedback Posted September 19, 2017

OnBase is being used to streamline clinical and administrative content Posted September 15, 2017

The offerings on our list of 2017 KMWorld Trend-Setting Products result from innovation and imagination, as well as from evolution, gaining additional features over time. The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, our 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight. Posted September 14, 2017

FirstSpirit Intelligent Content Engine provides AI-powered personalization technology to increase engagement Posted September 13, 2017

Company will further invest in machine-learning capabilities to help sales teams based on the context Posted September 11, 2017

Using the new system the company can collate data from disparate sources, automate routine procedures and proactively provide agents with real-time guidance to help improve the customer experience. Posted September 11, 2017

New Admin Suite helps companies create and administer customer surveys and reports in real time Posted August 23, 2017

AI-driven intelligent agent helps brands deliver better customer experiences Posted August 17, 2017

Determining what content really contains and how it can benefit the business is a critical skill in today's hectic business environment Posted August 08, 2017

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum Posted August 03, 2017

By inserting their own data models and algorithms into Adobe Target, organizations will be able to improve and personalize the customer experience Posted July 28, 2017

Chameleon helps marketers adapt to fast-changing customer behavior from one unified platform Posted July 25, 2017

Partnership will give Dun & Bradstreet customers direct access to commercial data through Microsoft's cloud services Posted July 21, 2017

Cloud-based knowledge solution aims to improve employee engagement, information access, and consistency across customer service channels Posted July 19, 2017

AI-powered search can help knowledge workers get instant access to relevant documents and personalized results. Posted July 05, 2017

KMWorld 2017 offers programming that focuses on leading-edge practices that enables attendees to gain knowledge to build strong organizations Posted June 29, 2017

The new AI capabilities will allow users to translate text in any language Posted June 28, 2017

OnBase 17 improves user experience and security Posted June 27, 2017

With ThousandEyes Voice Call Tests and SIP Server Tests organizations can monitor and anticipate communication issues Posted June 26, 2017

Provider of cloud customer engagement solutions will host data in Germany-based cloud Posted June 21, 2017

Helps online retailers enhance customer experience and identify opportunities Posted June 15, 2017

Voice of the customer analytics optimizes the customer experience and improves business results Posted June 14, 2017

NorthplainsNEXT cloud-based content lifecycle management platform provides an enterprise-wide hub for digital assets Posted June 13, 2017

With the new solution, the finance team works more collaboratively with each department for planning and analysis, and reporting time is minutes versus weeks Posted June 12, 2017

SaaS solution puts advanced active machine learning capabilities help users unlock the value of social and voice-of-customer data Posted June 05, 2017

The companies will co-sell a solution for content moderation, automated archiving, and publisher notifications for financial services companies Posted May 24, 2017

Acquisition of Eccella Expands NGDATA's Global Presence Posted May 17, 2017

Purpose-built UI bridges gap between data accessibility and application Posted May 10, 2017

Enterprise collaboration software provider will become a part of the Aurea family of companies Posted May 04, 2017

New product release offers AI conversational surveys, omni-channel case management, and CX-focused machine learning to support CX Posted May 03, 2017

AMPLIFY will be offered as a cloud-based, on-premise, batch or real-time service Posted May 02, 2017

Expands analytics and contract management platform for pharmaceutical managed markets teams Posted May 01, 2017

New cloud-based content hub delivers single cloud-native platform for content production, management, and delivery Posted April 27, 2017

Combination of scanners, software, services, and partnerships offers seamless integration into customer environments Posted April 25, 2017
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