SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Customer Relationship Management

The move will consolidate platforms to offer cloud-based practice management and business development solutions for law firms Posted January 18, 2019

DesTech will help clients digitally transform their businesses with an easy-to-use, low-code platform. Posted January 14, 2019

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker Posted January 14, 2019

The acquisition will assist e-commerce providers deliver and maintain complete and consistent product data across their operations Posted January 10, 2019

Tax preparation expert is using eGain Virtual Assistant for on-demand help Posted January 07, 2019

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc. Posted December 28, 2018

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 28, 2018

A I-infused knowledge (AI knowledge), can help transform customer service and engagement. There are proven, at-scale use-cases with transformational ROI for AI knowledge. Posted December 28, 2018

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data. Posted December 28, 2018

The new JavaScript barcode reader supports real-time localization and decoding of various 1D and 2D barcodes from static images Posted December 20, 2018

It is evident that AI knowledge is fundamental to transforming all aspects of DX. Perhaps, they are not just bread and butter to DX transformation but also kale and walnuts, for even better health and transformation! Posted December 20, 2018

"Not only does AI knowledge improve accuracy, it also speeds up the process, lowers employee turnover, lessens the number of hostile customer interactions, and results in a vastly better experience for both customers and agents." Posted December 20, 2018

Seismic plans to use the new round of funding to accelerate growth in global markets and product innovation Posted December 19, 2018

Addresses customers' need for multiple intelligent, inter-connected communications channels that integrate with key platforms to engage across the entire customer journey at scale Posted December 18, 2018

Acquisition extends OpenText business network and cloud leadership Posted December 17, 2018

Creates comprehensive omnichannel cloud VoC portfolio Posted December 17, 2018

Western Digital combines core business systems on Oracle ERP Cloud to deliver greater business intelligence, agility and value to customers Posted December 17, 2018

Funding will be used to expand strategic partnerships, deepen third-party integrations, and empower digital content practitioners Posted December 12, 2018

Government ID Authentication aims to take the pain out of verifying a customer's identity Posted December 11, 2018

This roundtable webinar discusses cognitive computing and what it can do for your organization Posted December 07, 2018

Modular, hybrid microservices architecture leverages metadata-driven AI Posted December 04, 2018

This latest KMWorld webcast stresses the importance of the customer experience and how KM can help Posted December 03, 2018

Kofax RPA's unique architecture and complementary "smart automation" solutions in its Intelligent Automation platform enable enterprises to plan, deploy, and manage a digital workforce that scales Posted November 21, 2018

Delta's relaunched platform offers knowledge management experience with responsive design and anytime, anywhere, any device access. Posted November 19, 2018

The Sinequa platform incorporates artificial intelligence, machine learning, and natural language processing to ingest and analyze structured and structured data from disparate data sources Posted November 19, 2018

Leading private university accelerates innovation and drives business transformation Posted November 19, 2018

The integration will allow users to analyze legal documents for accurate reviews Posted November 16, 2018

The app utilizes a conversational, virtual health assistant powered by Verint's Intelligent Virtual Assistant (IVA) solution Posted November 16, 2018

KMWorld 2018 presented 4 days packed with workshops and thought-provoking sessions aimed at helping attendees succeed in a rapidly changing business environment Posted November 15, 2018

With brXM v13, BloomReach introduces Enterprise Collaboration with Multi Team Support Posted November 15, 2018

Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop." Posted November 15, 2018

Adobe Sign makes it easier than ever to incorporate e-signatures into the way individuals and companies of all sizes do business. Posted November 09, 2018

If employees are the heart of the business, company policies should reflect that, said Rebecca Rodgers, principal consultant, Step Two, during her KMWorld 2018 session Posted November 08, 2018

There are six essential skills that everyone can learn from successful entrepreneurs, says Amy Wilkinson, who delivered a keynote at KMWorld 2018 in Washington, DC this week Posted November 08, 2018

Geoff Ables, managing partner, C5 Insight, offered his best tips at KMWorld 2018 Posted November 08, 2018

With the proliferation of "always on" culture, workers are stressed more than ever before, leading to 77% of employees being distracted at work Posted November 07, 2018

Two KM veterans shared their insights at KMWorld 2018 Posted November 06, 2018

When datasets are too large and decision nodes are many, AI can help make the best decisions Posted November 06, 2018

Daniel W. Rasmus, founder & principal analyst, serious insights and Bellevue College, Faith and AI, discussed the future of KM and AI at KMWorld 2018 Posted November 06, 2018

Experts discussed how they classified one of the largest job listing databases Posted November 05, 2018

Preparing data for machine learning involves identifying what data can (and should) be collected to improve the product in the future Posted November 05, 2018

Taxonomy roles are going to become more important because machine learning systems must have well-tagged content in order to create useful models Posted November 05, 2018

At Taxonomy Boot Camp 2018, Daniel Hooker, senior item taxonomy analyst, Target Corp., described how to measure Taxonomy effectiveness Posted November 05, 2018

Taxonomy is becoming increasingly important as data continues to grow according to a series of use cases presented at Taxonomy Boot Camp 2018 Posted November 05, 2018

Conversica uses conversational AI technologies to power intelligent assistants that automate routine business conversations Posted November 02, 2018

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible. Posted October 31, 2018

Manufacturing's metamorphosis is related to the constant generation of commerce-related big data in general. And, it may very well serve as a harbinger of the evolution of business itself in days to come. Posted October 31, 2018

Calabrio ONE includes a variety of updates to allow users to provide a single view of the customer for an improved experience Posted October 30, 2018

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational. Posted October 30, 2018

Channel-focused KM drives self-service value. Self-service takes place when customers feel empowered to define and receive the answers to their questions, on any channel, quickly and intuitively. The degree to which each channel clearly and consistently delivers knowledge appropriate to those expectations determines the effectiveness of that channel. Posted October 30, 2018
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