| CATEGORY: Customer Relationship Management |
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Implementing "Social SharePoint" In Financial Services
Social computing has fundamentally changed the way people share and consume information—ultimately boosting productivity and innovation. Through the use of Microsoft SharePoint and social technologies, business conversations are now occurring in transparent work streams, enabling connections and dialogues to happen more expediently—and in some cases to occur under serendipitous circumstances that might never have occurred. . . .
Article,
Posted 16 Oct 2011
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Knowledge-Enabling Microsoft SharePoint
Of closets and stores... In the words of a leading analyst I talked to recently, content management is a bit like an organized information closet. It provides a way to create and store documents, HTML pages and other types of content. It includes things like version tracking and approval processes. It tags and classifies information, often grouping knowledge by domain. All in all, it provides a cost-effective way to create and organize information. . . .
Article,
Posted 16 Oct 2011
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SharePoint: The Ultimate Game Changer
My trip up the learning curve for SharePoint is practically Sisyphean. Every time I think I've got my head wrapped around it, I find out... not quite, buster. Not the using of SharePoint—that's easy as pie. It's everything else that my former boss would have called "the surround stuff". . . .
Article,
Posted 16 Oct 2011
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Self-service for government
Lagan unveils new suite which helps customers to harness the power of the many smart phone, Web and social media applications..
Industry Watch,
Posted 12 Oct 2011
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Design Patterns for Case Management
Designing a business process management (BPM) application to address your organization's document processing challenges can be overwhelming. Using a "case management" construct as an organizing principle can often simplify the challenges associated with complex decision-intensive processes. The theory and practice of case management can be applied to every industry. . . .
Article,
Posted 05 Jul 2011
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