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Customer Relationship Management

Buyers' Guide

Custom RPA bots can help clients streamline their business Posted September 20, 2019

Partnership signals Introhive's growing footprint within architecture, engineering, and construction (AEC) industries Posted September 19, 2019

Natural language understanding application for text analytics offers the fastest way for companies to get started with customer feedback analytics Posted September 19, 2019

Indico offers cognitive abilities to document-based workflows for UiPath users Posted September 18, 2019

New Nintex Workflow Generator in Nintex Promapp bridges gap between process experts and automation experts Posted September 18, 2019

Predictive modeling solutions deliver mortgage marketers accurate and cost-effective home equity and home valuations for more personalized offers and communications Posted September 17, 2019

The partnership includes product integration and bilateral referrals Posted September 13, 2019

The solution makes organizational data accessible to everyone and creates company-wide consistency Posted September 12, 2019

Upgrades allow organizations time to analyze their business performance for high-level decision making Posted September 12, 2019

EnterWorks partner ecosystem accelerates as IntelliTide incorporates additional service offerings Posted September 11, 2019

By taking advantage of Io-Tahoe's AI capabilities, Clearsense is able to automate its processes, reducing the resources normally required to complete the task manually Posted September 11, 2019

The interface enables anyone in an organization to work with data Posted September 10, 2019

The addition of Arcadia Data's technology and expertise will accelerate insights for Cloudera customers Posted September 06, 2019

Together, a unified RPA and AI experience will be created to deliver smarter end-to-end deployment and management through a single, intuitive platform Posted September 06, 2019

Implementing AI-driven internal search can significantly impact employee productivity by improving the overall enterprise search experience. It can make internal search as easy and user-friendly as internet search, ensuring personalized and relevant results. Posted September 06, 2019

Look at your organization and consider the unstructured text or audio data you gather and the possible revelations it may hold. That data reflects the voices of those you serve and holds the potential to help you deliver better experiences, improve quality of care and enrich human engagement. There are powerful stories to be told from your unstructured text data. And the best way for you to find them is with natural language processing. Posted September 06, 2019

Graph databases are ideally suited for storing information about relationships among entities, for accessing diverse types of information, and for easily incorporating new information. Posted September 06, 2019

Since governmental entities aren't burdened by the financial constraints of private organizations, they have considerably greater liberty to devise new use cases for increasing the efficacy and efficiency of advanced analytics. Posted September 06, 2019

Many innovations from the past needed the insight of ?entrepreneurs as well as technologists to change the world. That's also the case with machine learning and AI. Posted September 06, 2019

This acquisition provides Acquia customers with unprecedented creativity and speed for building digital Drupal experiences Posted September 05, 2019

The funds will be used to create a platform for the future of legal services Posted September 04, 2019

New platform integration will improve data accuracy and transparency Posted September 04, 2019

Glassbox customers can now benefit from real-time session replay directly in Salesforce Posted September 03, 2019

Proprietary cross-platform file system drivers and utilities deliver unrestricted access to your data Posted August 30, 2019

Unified offering provides scholarly publishers with customizable email alerting, superior analytics. and advanced advertising functionality Posted August 29, 2019

The collaboration will support Aptos' development of next-gen cloud applications, accelerating and extending its research and development and professional services capabilities Posted August 28, 2019

Progress Sitefinity enables personalized, responsive mobile-first website Posted August 27, 2019

Partnership is aimed at driving successful deployment of AI across enterprises to enhance CX Posted August 27, 2019

FirstSpirit allowed the digital marketers to customize and maintain brand identities on multiple storefronts and campaigns  Posted August 23, 2019

With TomTom's new Long Distance EV Routing API, users can route from A to B beyond one charge Posted August 20, 2019

Crowd Machine rolls out continuous rapid digital transformation platform Posted August 20, 2019

Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to easily and consistently onboard hotels, maintain brand standards, and respond to sales opportunities Posted August 19, 2019

SES Direct improves the efficiency and cost-effectiveness of clinical workflows Posted August 19, 2019

KMWorld Awards are designed to celebrate the success stories of knowledge management Posted August 15, 2019

With this designation, Smartsheet is able to greatly expand its marketshare in the work collaboration space - now approved for use by federal agencies and government contractors Posted August 15, 2019

The move brings unparalleled suite of possibilities for merchants and shoppers alike Posted August 13, 2019

Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018. Posted August 13, 2019

All proceeds will be used to fund Lucidworks' continued growth and expansion Posted August 12, 2019

Insurer powers knowledge-intensive processes with AI-driven approach  Posted August 12, 2019

The acquisition strengthens its US & global leadership role in the growing Learning Management System (LMS) Market Posted August 09, 2019

Experience Platform Query Service and Data Science Workspace are now live Posted August 08, 2019

This new feature allows for management and control of web-based APIs across IT infrastructure Posted August 08, 2019

New Data App allows Odaseva users to anonymize all personal data in Salesforce Sandbox environments with One Click Posted August 08, 2019

Adds trusted identity at device level; released under Apache 2.0 license for rapid adoption in consumer and industrial IoT use cases Posted August 07, 2019

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics Posted August 07, 2019

The money will help Stratifyd expand its business Posted August 06, 2019

The move is to strengthen ABBYY's leadership role in digital transformation Posted August 05, 2019

Compliance with new U.S. data privacy laws requires the right information management strategy Posted August 01, 2019

The acquisition of global PropTech innovator with market-leading lease abstraction solution strengthens MRI's end-to-end offering, while saving clients time and money Posted August 01, 2019

The company is introducing an Intelligent CX Platform, No-Touch Information Management, and Continuous Cloud Innovation Posted July 31, 2019
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