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Customer Relationship Management

K2 Cloud and K2 Five can help organizations deliver powerful process automation Posted September 20, 2017

Text analytics platform helps companies unlock the value of customer feedback Posted September 19, 2017

OnBase is being used to streamline clinical and administrative content Posted September 15, 2017

Each year KMWorld identifies a host of technologies that we deem "trend-setting" in the broad sphere of knowledge management. Some of the technologies fall into such "hot" categories as artificial intelligence, machine learning and the Internet of Things. Others are more tried-and-true, providing increasing functionality in enterprise collaboration and information management, text analytics and search, compliance and information governance, customer service and support, business process management and case management. Posted September 14, 2017

FirstSpirit Intelligent Content Engine provides AI-powered personalization technology to increase engagement Posted September 13, 2017

Company will further invest in machine-learning capabilities to help sales teams based on the context Posted September 11, 2017

Using the new system the company can collate data from disparate sources, automate routine procedures and proactively provide agents with real-time guidance to help improve the customer experience. Posted September 11, 2017

New Admin Suite helps companies create and administer customer surveys and reports in real time Posted August 23, 2017

AI-driven intelligent agent helps brands deliver better customer experiences Posted August 17, 2017

Determining what content really contains and how it can benefit the business is a critical skill in today's hectic business environment Posted August 08, 2017

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum Posted August 03, 2017

By inserting their own data models and algorithms into Adobe Target, organizations will be able to improve and personalize the customer experience Posted July 28, 2017

Chameleon helps marketers adapt to fast-changing customer behavior from one unified platform Posted July 25, 2017

Partnership will give Dun & Bradstreet customers direct access to commercial data through Microsoft's cloud services Posted July 21, 2017

Cloud-based knowledge solution aims to improve employee engagement, information access, and consistency across customer service channels Posted July 19, 2017

AI-powered search can help knowledge workers get instant access to relevant documents and personalized results. Posted July 05, 2017

KMWorld 2017 offers programming that focuses on leading-edge practices that enables attendees to gain knowledge to build strong organizations Posted June 29, 2017

The new AI capabilities will allow users to translate text in any language Posted June 28, 2017

OnBase 17 improves user experience and security Posted June 27, 2017

With ThousandEyes Voice Call Tests and SIP Server Tests organizations can monitor and anticipate communication issues Posted June 26, 2017

Provider of cloud customer engagement solutions will host data in Germany-based cloud Posted June 21, 2017

Helps online retailers enhance customer experience and identify opportunities Posted June 15, 2017

Voice of the customer analytics optimizes the customer experience and improves business results Posted June 14, 2017

NorthplainsNEXT cloud-based content lifecycle management platform provides an enterprise-wide hub for digital assets Posted June 13, 2017

With the new solution, the finance team works more collaboratively with each department for planning and analysis, and reporting time is minutes versus weeks Posted June 12, 2017

SaaS solution puts advanced active machine learning capabilities help users unlock the value of social and voice-of-customer data Posted June 05, 2017

The companies will co-sell a solution for content moderation, automated archiving, and publisher notifications for financial services companies Posted May 24, 2017

Acquisition of Eccella Expands NGDATA's Global Presence Posted May 17, 2017

Purpose-built UI bridges gap between data accessibility and application Posted May 10, 2017

Enterprise collaboration software provider will become a part of the Aurea family of companies Posted May 04, 2017

New product release offers AI conversational surveys, omni-channel case management, and CX-focused machine learning to support CX Posted May 03, 2017

AMPLIFY will be offered as a cloud-based, on-premise, batch or real-time service Posted May 02, 2017

Expands analytics and contract management platform for pharmaceutical managed markets teams Posted May 01, 2017

New cloud-based content hub delivers single cloud-native platform for content production, management, and delivery Posted April 27, 2017

Combination of scanners, software, services, and partnerships offers seamless integration into customer environments Posted April 25, 2017

Lionbridge app for Oracle Marketing Cloud helps marketers improve multilingual marketing campaigns Posted April 20, 2017

inCloud ecosystem allows customers to extend contact center cloud initiatives Posted April 17, 2017

Organizations will be able to analyze internet data and internal documents using one platform Posted April 10, 2017

New software helps human resources departments design more effective voice of the employee programs Posted April 06, 2017

Cloud capture and invoice processing solution enhances the accounts payable process Posted April 06, 2017

CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data Posted April 05, 2017

Today, nearly every organization professes its commitment to delivering outstanding customer experiences. But achieving that goal can be very difficult, especially since customers use so many different channels and devices. As the hub for customer interactions, contact centers often feel the brunt of this challenge and are expected to continually improve the quality and efficiency of service interactions… Posted March 31, 2017

Can I share a pet peeve with you? It's this phrase, something I both read and hear way too often: "If you're like me, you'll…

"Wait, I'll what? I'll think that Joe Blow is the best musician ever? That everybody hates snow? That I want a hoverboard? That Brand X is better than Brand Y? That blue in the popular color this year so I should invest in blue clothing? That Celebrity Z is overrated—or underestimated?…
Posted March 31, 2017

Consolidates legacy EMR data in a single repository Posted March 29, 2017

DocsConverter converts Microsoft Office documents to formats suitable for viewing on the web Posted March 28, 2017

This latest KMWorld webinar explores a variety of techniques for boosting productivity and collaboration Posted March 24, 2017

New Confirmit Horizons capabilities improve ease of use and drive deeper insight discovery Posted March 24, 2017

Combination provides marketers with full content asset lifecycle management on a single platform Posted March 17, 2017
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