Are you receiving the most up-to-date KM news? Subscribe to one or more of our newsletters to make sure you are!

Customer Relationship Management

Buyers' Guide
Learn More in the Buyers' Guide!

Acquisition will augment Datawatch's Monarch data intelligence offering Posted February 21, 2018

Enables Priority to enhance its cloud-based ERP solutions Posted February 21, 2018

The new Software and Data Marketplace aims to eliminate current market data challenges business leaders face Posted February 15, 2018

Cognitive computing promises to change how we live and work dramatically—but how should organizations prepare now and where should resources be placed to get the greatest return in the coming era of cognitive computing? Posted February 09, 2018

Document management platform introduces enhanced CPQ and mobile features Posted January 30, 2018

The partnership allows organizations to hone critical business processes Posted January 29, 2018

The platform reduces manual data entry into ERP and departmental business systems Posted January 26, 2018

Lily now supports multiple languages so that the Lily UI can be displayed in different languages for different users. Posted January 24, 2018

Acquisition helps accelerate Talkwalker's international expansion of its leading AI-powered listening and analytics software Posted January 17, 2018

Company will focus on delivering benefits of open source search and cloud to mid­-market and enterprise customers Posted January 16, 2018

GDPR raises several risks for companies Posted January 16, 2018

Gives marketers direct access to their big data Posted January 16, 2018

Being information-driven requires relevant insights in context Posted January 15, 2018

Acquisition of Kenandy solidifies Rootstock's position as a cloud ERP provider for manufacturers and distributors on Salesforce Posted January 11, 2018

TheySay provides advanced text analytics and emotional intelligence solutions Posted January 05, 2018

OnBase Mackinac will enable users a safer environment to exchange information Posted January 04, 2018

Progress Health Cloud gives healthcare organizations the ability to create patent applications to any device Posted December 12, 2017

Docurated will integrate with Quark content automation platform Posted December 06, 2017

The integrated platform will automate and streamline services for telecommunications Posted November 30, 2017

Point and capture functionality automates data entry on mobile devices for faster transactions Posted November 28, 2017

Improvements span API management, file transfer, application development, and data analytics capabilities Posted November 21, 2017

Companies can now embed text analytics into the daily operations of the organization Posted November 15, 2017

Enhancements to text analytics engine make it easier understand customer sentiment and identify root causes to drive brand loyalty Posted November 09, 2017

New capabilities make it easier to visualize, customize, manipulate and drill down on data Posted November 08, 2017

Platform extends the functionality of Quip with embedded Live Apps, including calendars, polls, and kanban boards Posted November 07, 2017

4Point will sell, implement and support Eclipse's DocOrigin line of solutions Posted November 06, 2017

New solution automates scoring of agent calls, enabling higher call center performance and compliance Posted November 02, 2017

Acquisition targets expansion into market for product content management for multichannel commerce Posted October 25, 2017

Enables companies to easily prove they are complying with the regulation Posted October 25, 2017

New reports allow users to tap into the thought process of the machine-learning algorithms beneath Auto-Target and Automated Personalization Posted October 19, 2017

Company will be able to better analyze survey results and other critical business data such as call center interactions, social media and past-purchase information in a single, intelligent database. Posted October 16, 2017

Workday Prism Analytics will allow users to access and analyze any type of data to answer HR and finance questions Posted October 11, 2017

Accelerates transformation with personalized mobile-first interactions Posted October 06, 2017

New T-Switch enables organizations to deploy AI to drive better customer experiences while maintaining compliance Posted September 29, 2017

K2 Cloud and K2 Five can help organizations deliver powerful process automation Posted September 20, 2017

Text analytics platform helps companies unlock the value of customer feedback Posted September 19, 2017

OnBase is being used to streamline clinical and administrative content Posted September 15, 2017

The offerings on our list of 2017 KMWorld Trend-Setting Products result from innovation and imagination, as well as from evolution, gaining additional features over time. The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, our 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight. Posted September 14, 2017

FirstSpirit Intelligent Content Engine provides AI-powered personalization technology to increase engagement Posted September 13, 2017

Company will further invest in machine-learning capabilities to help sales teams based on the context Posted September 11, 2017

Using the new system the company can collate data from disparate sources, automate routine procedures and proactively provide agents with real-time guidance to help improve the customer experience. Posted September 11, 2017

New Admin Suite helps companies create and administer customer surveys and reports in real time Posted August 23, 2017

AI-driven intelligent agent helps brands deliver better customer experiences Posted August 17, 2017

Determining what content really contains and how it can benefit the business is a critical skill in today's hectic business environment Posted August 08, 2017

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum Posted August 03, 2017

By inserting their own data models and algorithms into Adobe Target, organizations will be able to improve and personalize the customer experience Posted July 28, 2017
Pages
1
2
3
4
5
6
7
8
9
10
11
12

Search KMWorld

Connect