| CATEGORY: Business Intelligence |
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Customer experience and sentiment analysis
For many companies, the burgeoning text analytics approach of sentiment analysis is becoming a critical component of their overall strategy, giving them a much needed assist to stay responsive to customers, market opportunities and trends...
Feature,
Posted 01 Feb 2010
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BI or bust?
No business can escape this economic turmoil unscathed, but such a climate will bring fresh opportunities to some. What does it take to be a winner in the current economic climate?...
Feature,
Posted 28 Oct 2009
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BI works and plays well with others
Business intelligence (BI) software products are becoming increasingly sophisticated and valuable to companies through their ability to integrate with other applications, including geographic information system (GIS) and enterprise resource planning (ERP) software. Such integration helps companies arrive at the data-driven decisions that are urgently needed in today's economic climate...
Feature,
Posted 28 Aug 2009
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Sensible SMB BI
SiSense releases PrismCubed
Breaking News,
Posted 10 Aug 2009
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BI for banking
SwiftKnowledge debuts pre-configured solutions
Breaking News,
Posted 29 Jul 2009
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Text Analytics Drives Content Management Value
How many times have you searched the Web and received a laundry list of 34,000 hits? Have you ever looked beyond the first page or two of search results? Probably not. Much like a search on the public Web, sifting through the vast amounts of unstructured data in your enterprise content management (ECM) system can be an overwhelming and fruitless process.
Most company data is unstructured, and much of it often resides in enterprise content management systems. If it is leveraged properly, this valuable information can help your company improve customer satisfaction, gain competitive advantage, make better decisions and improve the overall productivity of knowledge and other workers. But the sheer volume of data housed in these repositories can render the information useless if your company doesn't have the tools to not only access this information, but also to analyze and extract relevant information...
Article,
Posted 01 Jun 2009
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What You Know...and What You Don't
A Brief Foray Into Text Analytics As We Know It
Scads of words have been written about "enterprise search," "knowledge management," "information access," etc. In fact, I am responsible for a scad or two myself.And, of course, it makes sense: When 90% of the information your company possesses is in the form of unstructured text files and email, plus more-or-less formal formats (contracts, PowerPoints, legal documents and marketing material, etc.), it's painfully obvious that tools to access that content will emerge as key components of the knowledge-worker toolset.
But what HASN'T been covered quite as well are the text-mining and analytic tools that exist to find content—and the many relationships between content objects—that are not yet part of the average, daily knowledge worker's regimen.The way it's often been put is this:SEARCH is useful when you know basically what it is you're looking for. A specific email... a contract for a specific deal...
Article,
Posted 01 Jun 2009
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