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KM In Practice

Communication between chemists and project managers across different departments and in different buildings meant people were asking for various types of work. Shepherd saw automation as a way to speed product development and to track the creation of products better, which could lead to more sales. Posted February 17, 2017

Banking group enhances the digital experience of its customers with a virtual agent and intelligent search solution Posted February 12, 2017

The new analytics environment enables non-technical users to explore data via charts, graphs and reports. Posted February 06, 2017

Company using a cloud-based talent acquisition solution to better attract, hire, develop and engage its staff. Posted January 30, 2017

Firm chooses a cloud-based service that enables firms of all sizes to reduce costs and enhance security, mobility, compliance and disaster recovery Posted January 23, 2017

New system helps drive visits to the museum and provides an opportunity for visitors to view all its assets from anywhere in the world. For example, when the Rosa Parks story was launched online, within six months, 43,000 people visited the website and spent a total of 265,000 minutes on that story alone. Posted January 16, 2017

Solution provided just what Foundation needed to protect their vital information, in an easy to deploy and manage package. Posted January 09, 2017

The omnichannel cloud platform enables each customer interaction to be routed to the appropriate global location and most skilled agent for the guest's specific need. Posted December 29, 2016

Addition of this e-discovery solution will help the company to realize the efficiencies that can be gained with an automated e-discovery process. Posted December 11, 2016

The firm chose the new system because its prior practice management system, which included document and email management, could no longer be sustained. Posted December 02, 2016

..."decision to switch was driven in large part by innovation and security initiatives... Posted November 28, 2016

Hospital wanted to manage a host of handbooks detailing policies and processes for everything from patient care to nursing procedures and general staff guidelines. Posted November 21, 2016

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database. Posted November 14, 2016

A complex migration with many customizations in addition to the regular sites with a lot of content was implemented. Posted November 07, 2016

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers. Posted October 31, 2016

Specialist applications help provide valuable but scattered information at the right time in the right context to the users and departments that need it. Posted October 24, 2016

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations. Posted October 17, 2016

The company transformed operations from a cumbersome manual process to an automated system. Posted October 10, 2016

Company selected a solution to build a scalable web presence. Posted October 03, 2016

Combines three insurance solutions in the cloud. Posted September 26, 2016

Potentially globally groundbreaking research with Watson cognitive computing. Posted September 19, 2016

Company implements solutions to handle what has been a largely manual process of managing legal holds and employee movements. Posted September 12, 2016

Solution helps capture knowledge as job roles change and the company transitions to a national sales and distribution operation Posted September 02, 2016

When a customer calls with questions about an invoice, the entire order history and all related documents are electronic and readily available. Posted August 29, 2016

Solution allows staff members to take their office to the field since they no longer need to complete physical paperwork. Employees can work more efficiently and community members receive services easier and faster. Posted August 22, 2016

Company has reduced by up to 50 percent the non-billable hours employees spend locating information needed to answer clients' sales tax-related questions. Posted August 15, 2016

"Macy's On Call" answers store navigation details provided by department, brand and product category, and offers insight into the in-store services available at each test location. Posted August 04, 2016

Technology enables single people worldwide to communicate regardless of their native language or location. Posted August 01, 2016

Company expects to reduce its process time by 150 percent with the BPM solution. Posted July 25, 2016

A company, which has been in business for almost 70 years has put its human resource department's paper-based history behind it. Posted July 18, 2016

..."The Analytics tool helps build a schedule so the teams are visiting the right locations at the right time and addressing opportunities that have been identified." Posted July 11, 2016

Company minimizes compliance risk with federal labor laws and regulations including the Affordable Care Act (ACA) and Family and Medical Leave Act (FMLA), as well as complex state-specific labor regulations including Massachusetts and California sick-leave laws. Posted July 01, 2016

"What's exciting and unique about this partnership is that the feelings of sports fans—especially football ones—are rife with colloquialisms and therefore a challenge for most text analytics platforms...." Posted June 27, 2016

Software solution helped DA's office prosecute seven people in a scheme allegedly involving the fraudulent billing of $98 million. Posted June 20, 2016

Data analytics solution optimizes engineering processes and enhances customer loyalty. Posted June 13, 2016

BPM solution addresses a wide range of needs including inventory, purchase order reconciliation, procurement and onboarding. Posted June 06, 2016

Provider of in-vehicle information systems has enhanced its online presence globally by deploying a new content management and language solution. Posted May 27, 2016

To help reach its goals, iHire chose a technology to power its content collection, delivering more than 60 percent of iHire's job listings. Posted May 23, 2016

In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes... Posted May 16, 2016

Solution improves collaboration throughout the supply chain and simplifies internal and external processes in line with best practices. Posted May 09, 2016

System allows technicians to have an online Web-based diagnostic tool. Posted May 02, 2016

MarkLogic's database technology allows ALM to collect and create relationships with external data to support subscribers and advertisers. Posted April 25, 2016

Keeping current with changes in tax law and the most recent interpretations of the federal and tax courts. Posted April 18, 2016

As a race is taking place, data is streamed to the cloud and shared with the pit crew teams equipped with tablets and mobile technology Posted April 11, 2016

Building network has a major online presence and provides digital solutions for simplifying the preconstruction process Posted March 28, 2016

FultonHistory.com wanted a solution that would allow visitors to search its entire collection Posted March 21, 2016

A solution which allows content creators, such as non-technical editors and journalists, to easily publish news articles worldwide without technical assistance... Posted March 14, 2016

The bank realized that consolidating all the loan files in its main ECM system would greatly improve efficiency. Posted March 07, 2016

Software enables healthcare providers to capture complete, compliant e-signatures on Windows, Web and mobile platforms. Posted February 29, 2016

BPM solution added accountability to company's processes, allowing multiple people to be aware of task status and who is responsible for them. Posted February 22, 2016
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