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KM In Practice

Manufacturer implementing a cloud-based business process management (BPM) solution to better handle its processes and to improve user accessibility. Posted August 14, 2017

E-commerce marketing solution provides a unified experience to customers across online channels and connected devices. Posted August 07, 2017

Solution, hosted in cloud, improves decision-making for workers' compensation policies and claims and eliminates the need to search multiple applications, file shares or paper records. Posted July 31, 2017

By automating its data connectivity and visualizations, the company can redirect the time previously spent building and syncing reports to making quick decisions that maximize marketing ROI and meet KPI goals. Posted July 24, 2017

As the national clearinghouse and resource center for information about missing and exploited children, every call or report we receive could be the difference between life and death for a child. Posted July 17, 2017

The new search portal allows AWWA staff to locate items in their collection by publisher, author, subject (thesaurus) term, ISSN or any of several other search options. Posted July 10, 2017

Organization needed an natural language processing (NLP) tool to make unstructured clinical data more accessible for our research and clinical efforts. Posted June 26, 2017

Three companies worked together to convert a multinational, controlled master policy written in the United Kingdom and three local policies in the United States, Singapore and Kenya into a smart contract that offers a shared view of policy data and documentation in real time. Posted June 19, 2017

With the new solution, the finance team works more collaboratively with each department for planning and analysis, and reporting time is minutes versus weeks Posted June 12, 2017

The new solution provides a multispecialty clinic with access to actionable data insights from a variety of healthcare information systems. Posted June 06, 2017

"Taking advantage of the cloud is key to increasing our agility as an organization and rapidly delivering the latest innovations to our stakeholders. Posted May 30, 2017

University chooses platform to integrate disparate data sources and present information through visualization tools Posted May 22, 2017

Solution will help association with a database of tens of thousands of employment contracts to be able to locate contracts as well as specific data within them. Posted May 15, 2017

The cognitive search and analytics solution chosen will provide 31,000 employees with the most relevant way to interact with the company's management system. Posted May 08, 2017

Company expects to reduce the time needed for yard stays for the rigs, saving money and shortening unplanned downtime. Posted May 01, 2017

Software offers users more flexibility and autonomy when accessing its vast amounts of data. Posted April 24, 2017

Solution is designed to help legal professionals stay productive regardless of location and mobile devices employed. Posted April 17, 2017

Law firm needed an innovative solution and platform selected has allowed them to implement their vision of providing integrated, secure and effective access to their knowledge resources. Posted April 10, 2017

"Paper was piling up on desks and approval times were impacted. Filing and storing all those invoices was also burdensome and so was having to retrieve an invoice if there was a query,"... Company used intelligent capture solution to capture and automatically enter data from invoices Posted April 03, 2017

Allows customers of Munich-based manufacturer to make predictive, data-driven decisions for more efficient and cost-effective repairs. Posted March 27, 2017

In Marion County, the new electronic warrants system has reduced approval time from hours to an average of 18 minutes, Posted March 20, 2017

A nationwide workplace rehabilitation provider, has deployed technology to deliver health management and psychological services better across Australia. Posted March 13, 2017

Portal will streamline its permitting processes and enhance customer experience. Customers will no longer have to weed through dozens of paper permits, as is the case in many cities, to try to figure out what they need. Posted February 27, 2017

Communication between chemists and project managers across different departments and in different buildings meant people were asking for various types of work. Shepherd saw automation as a way to speed product development and to track the creation of products better, which could lead to more sales. Posted February 17, 2017

Banking group enhances the digital experience of its customers with a virtual agent and intelligent search solution Posted February 12, 2017

The new analytics environment enables non-technical users to explore data via charts, graphs and reports. Posted February 06, 2017

Company using a cloud-based talent acquisition solution to better attract, hire, develop and engage its staff. Posted January 30, 2017

Firm chooses a cloud-based service that enables firms of all sizes to reduce costs and enhance security, mobility, compliance and disaster recovery Posted January 23, 2017

New system helps drive visits to the museum and provides an opportunity for visitors to view all its assets from anywhere in the world. For example, when the Rosa Parks story was launched online, within six months, 43,000 people visited the website and spent a total of 265,000 minutes on that story alone. Posted January 16, 2017

Solution provided just what Foundation needed to protect their vital information, in an easy to deploy and manage package. Posted January 09, 2017

The omnichannel cloud platform enables each customer interaction to be routed to the appropriate global location and most skilled agent for the guest's specific need. Posted December 29, 2016

Addition of this e-discovery solution will help the company to realize the efficiencies that can be gained with an automated e-discovery process. Posted December 11, 2016

The firm chose the new system because its prior practice management system, which included document and email management, could no longer be sustained. Posted December 02, 2016

..."decision to switch was driven in large part by innovation and security initiatives... Posted November 28, 2016

Hospital wanted to manage a host of handbooks detailing policies and processes for everything from patient care to nursing procedures and general staff guidelines. Posted November 21, 2016

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database. Posted November 14, 2016

A complex migration with many customizations in addition to the regular sites with a lot of content was implemented. Posted November 07, 2016

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers. Posted October 31, 2016

Specialist applications help provide valuable but scattered information at the right time in the right context to the users and departments that need it. Posted October 24, 2016

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations. Posted October 17, 2016

The company transformed operations from a cumbersome manual process to an automated system. Posted October 10, 2016

Company selected a solution to build a scalable web presence. Posted October 03, 2016

Combines three insurance solutions in the cloud. Posted September 26, 2016

Potentially globally groundbreaking research with Watson cognitive computing. Posted September 19, 2016

Company implements solutions to handle what has been a largely manual process of managing legal holds and employee movements. Posted September 12, 2016

Solution helps capture knowledge as job roles change and the company transitions to a national sales and distribution operation Posted September 02, 2016

When a customer calls with questions about an invoice, the entire order history and all related documents are electronic and readily available. Posted August 29, 2016

Solution allows staff members to take their office to the field since they no longer need to complete physical paperwork. Employees can work more efficiently and community members receive services easier and faster. Posted August 22, 2016

Company has reduced by up to 50 percent the non-billable hours employees spend locating information needed to answer clients' sales tax-related questions. Posted August 15, 2016

"Macy's On Call" answers store navigation details provided by department, brand and product category, and offers insight into the in-store services available at each test location. Posted August 04, 2016
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