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KM In Practice

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience Posted October 15, 2018

OnBase will act as the content services platform, helping to eliminate data silos Posted October 08, 2018

The Health Catalyst DOS transforms raw data from virtually any data source into "deep data"—data that is meaningful, actionable, and provides actual business value Posted October 01, 2018

The selection was the result of an extensive, 1-year evaluation process involving assessments by the firm's information security, litigation support, and litigation practice teams Posted September 24, 2018

iManage Work delivers against a blueprint of stringent document management requirements Posted September 17, 2018

DRG uses Talend Cloud to provide healthcare market intelligence Posted September 10, 2018

The General uses eGain for customer self-service on its website and will soon roll out eGain's cobrowse technology Posted September 03, 2018

After implementing a cloud-based data vault using WhereScape Data Vault Express for Snowflake, the company can now respond more quickly to business questions, better evaluate historical trends, and get a more complete picture of its many datasets Posted August 27, 2018

The libary is relying on Preservica to protect valuable digital artifacts and institutional records Posted August 20, 2018

OFX selected Box to replace its on-premise file servers and migrate all its content to the cloud for greater control and flexibility Posted August 14, 2018

Before Looker, Five Guys JV's reporting was a time-consuming process that required input from the development team Posted August 06, 2018

iManage Cloud provides a set of application and operational security features to monitor and protect all data from malicious or unwanted access, according to iManage. Posted July 31, 2018

Beyond security and collaboration features, the firm chose the solution for its integrations with Harper Grey's existing core systems, creating a synergy involving AI-based automation and workflows. Posted July 17, 2018

Linguamatics I2E will provide artificial intelligence (AI) to extract information from both free text and codified data in an electronic medical record; to compare extracted data with guidelines; and to return evidence, recommendations and an audit trail to automate or semi-automate approval of claims. Posted July 10, 2018

Credit union specialists will use the solution to answer member questions about their accounts, including checking and savings, mortgages, debit/credit cards and loan products. Posted July 03, 2018

The district now has transitioned to Laserfiche Forms and Workflow to increase efficiency and eliminate paper. For new employees, the time to fill out paperwork has decreased 83 percent. For school district staff, the new automated onboarding process is 93 percent paperless and four times faster than the manual process. Posted June 26, 2018

The solution to Hindawi's semantic needs entailed a pre-existing thesaurus and rule base in conjunction with Access Innovations' standard mining of Hindawi's content. Access Innovations used a modified version of the Public Library of Science (PLOS) thesaurus and rule base, along with selected science and mathematics terms from other sources, to index the Hindawi content. Posted June 19, 2018

The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately. Posted June 12, 2018

Thales' teams collect and generate huge amounts of data. In the context of today's highly competitive digital transformation movement, Sinequa provides a foundation for optimizing team decision-making based on information rather than opinions, it reports. Posted June 05, 2018

According to Verato, the effectiveness of its Referential Matching approach was shown during a pilot in which it discovered and resolved duplicates in CORHIO's enterprise master patient index. Its cloud-based platform links and matches identities across disparate databases or organizations. Posted May 29, 2018

Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way. Posted May 22, 2018

A key benefit to using Google Cloud is that OpenAthens can manage its systems without having to rely on outside support for new projects or updates. Additionally, autoscaling capabilities enable the platform to proactively respond to demand peaks, providing a consistent experience for users. Posted May 15, 2018

Langlois chose InterAction due to its focus on professional services firms, relationship intelligence functionality and ease of integration with other business systems, according to LexisNexis. Posted May 08, 2018

The new technology allowed NAMI to streamline the process and reduce errors, with greater collaboration and the ability to drill down into the data—all without leaving the familiar Excel environment, Vena Solutions reports. Posted May 01, 2018

After researching alternatives to paper files, SunCoast chose a cloud solution to free its own small IT staff from implementing and maintaining a document management system. Posted April 24, 2018

Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users. Posted April 17, 2018

Preservica's active digital preservation software will ensure that the museum's vital institutional records are safely stored and easily found by staff and maintained in formats that can be read and used by future generations. Posted April 10, 2018

The company plans to integrate its technology into healthcare systems and provide tools for patients to follow up on their own health. Posted April 03, 2018

In addition to a user interface that provides a consistent experience across phones, tablets and desktops, the solution includes productivity enhancing features Posted March 19, 2018

AIMCo will have access to solutions for risk management, portfolio analytics and investment research, as well as client service. Posted March 12, 2018

The bank will use Kapow and TotalAgility to replace manual legacy systems and automate more than 2,000 business processes across all functions, enabling employees to work more productively and to improve overall performance, Kofax reports. Posted February 26, 2018

Firm is deploying omnichannel customer service technology to help boost client satisfaction and drive operational efficiency. Posted January 29, 2018

Medical group has enhanced the security, service and speed of its patient information exchange. Posted January 22, 2018

Outdated direct marketing processes could not provide a high level of customer engagement-it took much too long to get a campaign into market. Posted January 15, 2018

Platform will help build a data-driven culture and speed a digital-first initiative to distribute online news faster than print Posted January 08, 2018

By architecting a complete data protection plan with this chosen solution, Healthcare Services company has an automatic lifeline should disaster strike. Posted December 18, 2017

Platform provided the most relevant insight for bank's users from both structured and unstructured data while complying with their high standards in terms of data security Posted December 11, 2017

Fifteen million documents were converted when switching to new platform from the previous content management system. Posted December 04, 2017

The web-based solution integrates with multiple document management solutions. Posted November 27, 2017

A regional health system is using technology to ensure that organizations exchanging information are talking about the same people. Posted November 20, 2017

This new approach to medical information will help clinic to structure the increasing amount of data and enable the information to be analyzed and evaluated. This is another aspect in which digitalization presents a tangible benefit. Posted November 13, 2017

The new solution makes it easier to provide the best services throughout the 25 billion miles traveled by their road users each year, providing them with the right information to travel safely and ultimately reduce the time they spend on the road. Posted November 06, 2017

Company's proprietary Revenue Acceleration Program combines technology, analytics, lean processes and services to improve the billing function for its customers. Posted October 30, 2017

University will enable faculty and staff to increase efficiency and collaboration by deploying platform as a configurable enterprise content services solution Posted October 23, 2017

Company will be able to better analyze survey results and other critical business data such as call center interactions, social media and past-purchase information in a single, intelligent database. Posted October 16, 2017

Company's clients see an immediate reduction in travel time, as their workers no longer have to travel into an office to pick up an assignment. Instead, they're receiving up-to-the-minute requests on their mobile device Posted October 09, 2017
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