| CATEGORY: Business Process Management |
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Case Management: A Better Way
In the face of a turbulent economy and increasing competition, optimizing the process by which you engage new customers has become paramount. Improving this process—often referred to as new account opening (NAO) or customer on-boarding—can help to ensure customer satisfaction and increase the revenue that flows from high customer retention. Getting the process wrong can have dramatic negative consequences. Consider this example: A global currency exchange trading firm experiencing exponential growth found it difficult to streamline the NAO process because of several business and technology impediments. Manual processes that involved multiple databases were struggling to handle increased volumes, resulting in system downtime, poor productivity and declining customer satisfaction. . . .
Article,
Posted 01 Jan 2012
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Inspire Your Business and Your Customers
Enterprise mobility, cloud computing and social technologies are rapidly gaining momentum in the enterprise because they open new worlds of opportunity to transform operations and engage with customers. At the same time, strategic process improvement, reduced technology costs and better alignment of IT with business goals are all crucial in today's fiscal and competitive environments. By combining process improvement with native mobility, cloud delivery and social business collaboration, an advanced business process management (BPM) software platform drives new efficiencies and growth opportunities, increases profit margins and deepens customer loyalty. Smart enterprises are seeking a single platform from which enterprises can tap the power of mobile, cloud and social technologies. . . .
Article,
Posted 01 Jan 2012
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The Whole Earth BPM Catalog
There are business processes, and then there are processes that mean business. Not all work activities are created equal.
Take me, for example. A work process for me is: Decide to write an article; worry about it; pace the floor, fret, stew and finally get it done at the last minute. Most of the time. Doesn't sound like much of a "process," does it? You'd think that after 30-odd years of doing this, it would get easier. Nope. But I try to keep in mind the advice my friend David Weinberger gave me once: "Crappiness is hard to detect, but lateness is apparent immediately" . . . .
Article,
Posted 01 Jan 2012
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