Features

Several trends are contributing to strong growth in the e-discovery market, including the ever increasing amount of litigation, greater volumes of data and a move toward adding in-house e-discovery capabilities. Posted July 03, 2015

Enterprises are using only about 25 percent of their unstructured data for insights and decision-making, while they are using 35 percent of their structured data for those purposes, according to a survey conducted by Forrester. One reason for the lag is that unstructured data is not as straightforward to analyze and interpret. Posted July 03, 2015

Financial services companies are using a variety of knowledge management solutions to locate documents and disseminate information across the enterprise, for improved contact center performance and to mine data from employee feedback surveys. Posted July 03, 2015

As companies look to embrace mobile and multichannel options to serve customers on their own terms, they rely on knowledge management to implement such processes as bill payment and insurance claims. Posted July 03, 2015

Enterprise social network vendor Yammer was a large and fast-growing player when Microsoft acquired it in late 2012, and the service has continued to expand still further under Redmond's umbrella. Yammer boasts users in more than 150 countries, and the interface is localized into more than 20 languages. Posted May 28, 2015

Social media has become pervasive, playing important roles in such diverse activities as monitoring brand perceptions, detecting important trends in the economy and supporting marketing initiatives. Few business leaders, whether in customer service, HR or product development, are taking the risk of ignoring social media. Posted May 28, 2015

KM leaders share lessons learned and thoughts on ROI Posted May 28, 2015

The global market for enterprise content management is expected to reach over $9 billion by 2018. Posted May 28, 2015

Best-practice organizations use peer feedback and recommendations to guide their content strategies and connect people to the best stuff. Posted April 28, 2015

While many knowledge management solutions have supported business by making it run more efficiently, only a few have directly addressed the daily needs of knowledge workers. Business process management (BPM) software, for example, automates predictable processes so they run more quickly and consistently than they did when handled manually. However, they can lack the flexibility required for a process that may have variable sequences, paths or information requirements. Posted April 28, 2015

Best-practice organizations use process maps, team sites and mobile apps to get content in front of the right people at the right time. Posted March 31, 2015

Exactly how can business needs lead the development of the KM strategy? To determine this, you need to work out what the key organizational drivers or imperatives for KM actually are, gathering data through interviews or through workshops. It also means, for example, that IT does not lead your KM program; IT supports your KM program and is a stakeholder and governance team participant. Posted March 31, 2015

"When business units are working together toward the same goal, data can be transformed into information, and continuous improvement through big data-driven analytics projects is possible." Posted March 31, 2015

Posted March 31, 2015

Each user group could have a different perspective on the data that requires it to be searched and viewed differently.... Posted March 31, 2015

Formerly the exclusive domain of IT, information security is now a mainstream issue, as major retailers and government agencies have suffered data breaches, denials of service and destructive intrusions. Millions of individuals have been affected, and organizations are now forced to devote more resources to prevention and remediation. Everyone in the information chain, from consumers to CEOs, has become acutely aware of the hazards of failing to protect information. Posted March 01, 2015

Relatively new multitenant cloud-based content management platforms are allowing life science startups to avoid large investments in software, hardware and IT staff, while still gaining access to sophisticated systems and the ability to scale up as needed. Posted March 01, 2015

News travels fast these days, and bad news travels faster. Most companies are now attuned to the fact that a few disgruntled customers or employees can leverage their opinions into a movement. Posted March 01, 2015

For us here at KMWorld, knowledge management is an attitude, an approach, not an application, and that's what we're celebrating with this list—companies that offer the tools to analyze, augment, enhance, manage and extend information assets to maximize potential for organizations of all sizes. Posted March 01, 2015

Not that long ago, the "customer experience" might have been a trip to the store to purchase an item and a subsequent conversation with a call center to inquire about how to get the item repaired. Now it usually entails online research to compare features and prices, a look at ratings by other customers, purchase of the product from a store or e-commerce site, and a round of technical support by phone, e-mail or chat. Posted January 30, 2015

"Our employees knew there was information on the intranet that they needed, but they had trouble finding it." Posted January 30, 2015

Major software companies have added marketing automation products to their suites.... Personalizing messaging and performing complex workflows are important characteristics of marketing automation. Posted January 30, 2015

"In a different way, customer support has become personal again." Posted December 30, 2014

A new class of applications emerges that will transform core processes. Posted December 31, 2014

The many forces that affect telemedicine are converging to create significant momentum, and the environment is now conducive to broad implementation. Posted December 31, 2014

The company produced 600,000 relevant documents to the FTC within days. That would have been impossible with other kinds of technology Posted December 31, 2014

You talk to your mobile phone to search, don't you? My wife, who is no technology lover, does. Our 75-year-old neighbor thinks Siri, Apple's voice search system, is a real person. Ask a question on a voice search-equipped Android phone, and you can get specific driving directions to the closest pizza parlor or gas station. The future has arrived—or has it? Posted December 31, 2014

"Salespeople are enthusiastic users of collaboration solutions because they have a strong incentive to do things more quickly." Posted October 29, 2014

Knowledge management is a relatively new discipline in the life sciences industry. Even large companies may not have a well-defined KM structure or team. When KM leaders from pharmaceutical giants, midsize companies and startups gathered at an event in August, a common theme was the duel challenge of making search of internal documents more efficient and getting researchers to see enough value in sharing information that they will change business practices.... Posted October 29, 2014

""We interviewed many CMOs and asked them where their overall marketing plan was. Surprisingly, most of them did not know." Posted October 29, 2014

With a breakthrough in computing architecture, the hope is that the accuracy of the systems can move to 95 to 99 percent accuracy. Posted October 29, 2014

Twenty organizations have been named finalists for the 2014 KM Promise Award, and 20 others are finalists for the 2014 KM Reality Award.

The winners of the KM Promise and the KM Reality awards will be formally announced on Thursday, Nov. 6, at the 2014 KMWorld Conference at the Grand Hyatt Washington in Washington, D.C.
Posted October 29, 2014

Twenty organizations have been named finalists for the 2014 KM Reality Award, and 20 others are finalists for the 2014 KM Promise Award.

The winners of the KM Promise and the KM Reality awards will be formally announced on Thursday, Nov. 6, at the 2014 KMWorld Conference at the Grand Hyatt Washington in Washington, D.C.
Posted October 29, 2014

Posted October 29, 2014

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty." Posted September 29, 2014

A few years ago, I participated in a meeting in which several different agencies discussed data management software. When the representative for the GSA explained the availability of shared services, meeting attendees understood the potential cost savings. By using software already licensed, the time and cost for launching a new initiative could be slashed. The talk was positive, but the concept of shared services has been making only modest progress. Collaboration was useful in the meeting.

But once the agency representatives got back to home base, it was business as usual.
Posted September 29, 2014

"Our business is based on discovering new to market products, launching them into the marketplace and amplifying them to a large audience. A big part of this process is how our community lifts up our products and shares them with their own networks." Posted September 29, 2014

"Customers need to be able to engage with the product by zooming in to see the features close up, rotating the item or even watching a video about it, especially on a mobile device." Posted September 29, 2014

Earlier this year, member-based nonprofit APQC partnered with KMWorld to uncover the truth about content management inside organizations. We wanted to find out which tools and technologies are popular, which trends show the most promise and what successful organizations are doing to pull ahead of the pack. Posted September 01, 2014

In the ongoing quest to improve performance, organizations have sought reductions in process cycle times, enhancements in supply chain efficiency, greater quality assurance and many forms of cost savings. Recently, interest in obtaining better measures of advertising campaign performance has shown a noticeable uptick. Posted September 01, 2014

According to IDC, the federal government will spend $118.3 million on public cloud solutions in FY14, and more than $1.7 billion on private cloud solutions. The private cloud expenditure is slightly lower than it was in FY13, while the public cloud figure reflects an increase of about 33 percent. Looking ahead a few years, however, private cloud expenditures are expected to grow dramatically, reaching $7.7 billion by FY17. Posted September 01, 2014

There may be some challenges for enterprise search in the organizations of tomorrow. Without innovation, enterprise search is likely to find itself marginalized as enterprise knowledge management solutions proliferate. Search without search may be shorthand for who needs old-fashioned search? Posted September 01, 2014

We've published our annual list of Trend-Setting Products for nearly a decade and a half (more than a century in "technology years"),...This year, we looked at more than 600 products. Some have been around for a while, a testimony to the limber execution of their initial mission of adaptability. Others are relatively new. Posted September 01, 2014
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