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In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says. Posted October 01, 2016

The ideal mentor is one with both the right expertise and the right demeanor to impart that expertise. Posted October 01, 2016

The prior two installments of this series on SharePoint discussed architecture and user adoption. This part will review the role of governance and content processes in SharePoint and discuss ways of measuring results to create a virtuous cycle of improvement. Posted October 01, 2016

"If a company is doing a product promotion, they can personalize it on the fly for different audience segments, regions and languages." Posted October 01, 2016

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best. Posted October 01, 2016

Often, knowledge transfer mentoring is tied to knowledge management, learning and development, workforce planning or succession management initiatives. Posted September 01, 2016

The broad sweep of performance measurement encompasses everything from individual product performance to the success of marketing campaigns and overall corporate achievement. The key is identifying the right measures and knowing what to do with the results. Posted September 01, 2016

Designated as the KMWorld Trend-Setting Products of 2016, the offerings listed here hold the promise for the marketplace—even if the marketplace has not yet realized it. Posted September 01, 2016

In combination with a human, cognitive computing can leverage information and help scale up the human part of the process. Posted September 01, 2016

With the correct approach to design and deployment and with adequate training and ongoing updates, people like and in many cases love SharePoint. Posted September 01, 2016

According to Forrester, more than 200 companies are providing text mining or text analytics products, so it is a crowded market. Posted July 01, 2016

In 2014, Steven Keating, a graduate student at the Massachusetts Institute of Technology (MIT), was diagnosed with a baseball-sized brain tumor. Besides having to go through surgery, chemotherapy and radiation, the experience gave Keating a close-up view of the dysfunctional nature of the U.S. healthcare data ecosystem and led him to become an advocate for open health data. Posted July 01, 2016

The market for e-discovery technology and services will grow at a rate of approximately 12 percent per year from 2013 to 2018, according to Gartner. Posted July 01, 2016

"Content management, semantic and big data analytics and cognitive computing are coming together, and we are seeing some truly amazing use cases emerging from that confluence." Posted May 31, 2016

Another way of adding structure to content is by defining document types. That is where SharePoint has a great deal of power. Posted May 31, 2016

The vision of having employees more connected with each other and promoting knowledge sharing often conflicted with the straightforward need to complete work tasks. Posted May 31, 2016

By the time the information was analyzed, the data itself was stale. Posted May 31, 2016

The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart. Posted April 29, 2016

Ongoing RM issues include big data, master data management and how to deal with unstructured data and records in unusual formats. Posted April 29, 2016

Like knowledge platforms, IoT platforms have the potential to activate insight from data to improve processes, use resources more efficiently and improve revenue. Posted March 31, 2016

Posted March 31, 2016

Cognitive computing can help optimize the performance of virtual assistants. Posted March 31, 2016

When, how and why to measure KM initiatives and approaches Posted March 31, 2016

"We now have much better insight about what our users are searching for, and we are able to use that data to surface relevant content that was otherwise hard to find." Posted March 31, 2016

In Lights Out, reporter and author Ted Koppel makes the case that the United States is unprepared for an attack on the electric power grid and that we have entered the era in which a laptop can be a weapon of mass destruction. Posted March 01, 2016

"If everyone is thinking they are going to get x, y and z but you only deliver on x, they ask why. So you have to communicate clearly on the expectations." Posted March 01, 2016

"Encrypting sensitive personal information might add a bit of complexity, but recovering from breaches is very expensive." Posted March 01, 2016

Many organizations want to understand how to build a better knowledge management program. At member-based nonprofit APQC, we use a 146-question KM Capability Assessment Tool to help organizations evaluate the current state of their KM efforts and figure out how to advance to the next level. Posted March 01, 2016

As knowledge management evolves, so does our list of 100 Companies That Matter in KM. Posted March 01, 2016

Knowledge management spans numerous disciplines, so it is not surprising that graduate level programs in KM have their roots in diverse fields. Posted January 31, 2016

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