SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Features

By unifying all aspects of data management for expedient, trustworthy access to data in a single platform, BI empowers much more than analytics. Posted May 08, 2019

SmartLogic CEO Jeremy Bentley debunks myths about the power of machine learning in organizations in this clip from his presentation at KMWorld 2018. Posted May 21, 2019

SmartLogic CEO Jeremy Bentley charts the business value of AI from automated to autonomous in this clip from his presentation at KMWorld 2018. Posted May 14, 2019

The global market for information governance is expected to grow by more than 20% per year over the next 5 years, reaching $3.62 billion by 2023. Posted May 08, 2019

Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs. Posted May 08, 2019

Only a minority of healthcare companies have a solution for using unstructured clinical information contained in electronic health records, although a majority of companies are either implementing one or exploring their options for doing so. Posted May 08, 2019

Enterprise Knowledge Practice Lead Mary Little outlines a methodology for implementing an effective knowledge management strategy in this clip from her presentation at KMWorld 2018. Posted May 07, 2019

World Bank Senior KM Officer Pascual Saura discusses knowledge strategies that match contemporary corporate priorities built around short lifecycles and virtual spaces in this clip from his presentation at KMWorld 2018. Posted April 30, 2019

In Part 5 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 5: Test. Posted April 23, 2019

In Part 4 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 4: Prototype. Posted April 16, 2019

In Part 3 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 2: Ideate. Posted April 09, 2019

In Part 2 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 2: Design. Posted April 02, 2019

In part 1 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with phase 1: Empathize. Posted March 26, 2019

Red Hat Global KM Lead Onkar Chandel discusses common scenarios where AI benefits knowledge managers in this clip from his presentation at KMWorld 2018. Posted March 19, 2019

The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites. Posted March 11, 2019

Especially when performed across the entire enterprise, knowledge mapping requires significant time and effort.However, there is simply no better way to align KM activities and investments with business needs. Posted March 11, 2019

Lucidworks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences. Posted March 11, 2019

The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services. Posted March 11, 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both. Posted March 11, 2019

Truly knowing one's customer—and managing alternative big data sources across business units for this purpose—catalyzes significant revenue generation across a range of industries, not just financial services. Posted March 11, 2019

Sinequa director of product marketing Scott Parker discusses the importance of limiting the cognitive burden on knowledge workers at an organizational level in this clip from his keynote at KMWorld 2018 Posted March 04, 2019

Ingenuity founder and CEO Amy Wilkinson explains how to uncover new market opportunities Posted February 26, 2019

IBM's Phaedra Boinodiris discusses competency-oriented learning and next-generation work skills in this clip from her keynote at KMWorld 2018. Posted February 19, 2019

Serious Insights Founder & Principal Analyst Daniel W. Rasmus discusses what makes machine learning algorithms inefficient in this clip from his presentation at KMWorld 2018. Posted February 07, 2019

Serious Insights founder and principal Analyst Daniel W. Rasmus discusses natural-language processing and smart appliances in this clip from his presentation at KMWorld 2018. Posted February 05, 2019

Highlights from Ingenuity CEO Amy Wilkinson's KMWorld 2018 opening keynote, "Entrepreneurial Skills for Knowledge Sharing" Posted January 31, 2019

Semantic Web Company CEO Andreas Blumauer discusses the current status of knowledge graph technology vis a vis AI in this clip from his keynote at KMWorld 2018. Posted January 24, 2019

Highlights from "FLAT ARMY" author Dan Pontefract's KMWorld 2018 keynote, "Think Creatively and Make Better Decisions." Posted January 17, 2019

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker Posted January 14, 2019

IBM's Phaedra Boinodiris discusses real-world education and content curation applications for IBM's Watson in this clip from her keynote at KMWorld 2018 Posted January 10, 2019

BPM vendors have seen opportunities for implementing GDPR, both for identifying existing processes and developing new ones for compliance. Posted December 28, 2018

New regulations and penalties are designed to protect and support the consumer, the data citizens whose lives and information are used to dictate, and in turn are dictated by, the regularization of big data. Posted December 28, 2018

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc. Posted December 28, 2018

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment. Posted December 28, 2018

Smart IT investments that cut down on routine, low-value KM work have the potential to enhance the user experience while lowering overall costs over time. Posted December 28, 2018

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 28, 2018

A I-infused knowledge (AI knowledge), can help transform customer service and engagement. There are proven, at-scale use-cases with transformational ROI for AI knowledge. Posted December 28, 2018

Content analytics provides a systematic way to transform your data into actionable knowledge that drives the best business results. When part of your content management strategy, content analytics paves the way for agile decision-making that will accelerate time-to-market, optimize your operations, and mitigate risk. Moreover, it can enhance knowledge-sharing with employees, customers, and partners, and ultimately improve your bottom line. Posted December 28, 2018

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data. Posted December 28, 2018

Today, we're helping organizations implement ontologies that map structured and unstructured content, graph databases that discover relationships, and search to put the user at the center of their own findability experience. All of this drives the future, setting the stage for KM as the key foundational element for Artificial Intelligence. Posted December 28, 2018

Software products that help expedite the R&D process are playing an important role in speeding the development of new drugs. Posted December 21, 2018

KMWorld 2018 presented 4 days packed with workshops and thought-provoking sessions aimed at helping attendees succeed in a rapidly changing business environment Posted November 15, 2018

The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment. Posted October 31, 2018

To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted October 31, 2018

Regardless of the variations, the fundamental message is clear: Collaboration is a growth industry. Most solutions offer enterprise-grade features that allow even the largest enterprises to share information securely within and outside of the organization. Posted October 31, 2018

Manufacturing's metamorphosis is related to the constant generation of commerce-related big data in general. And, it may very well serve as a harbinger of the evolution of business itself in days to come. Posted October 31, 2018

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible. Posted October 31, 2018

If a KM program historically has not played well with others, now is a good time to change the approach. And even if there are already strong collaborative relationships, strengthening those ties—and forging new ones with less obvious partners—can help prepare for the people, process, and technology changes taking shape as part of digital transformation. Posted October 31, 2018

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply. Posted October 22, 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018
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