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According to Forrester, more than 200 companies are providing text mining or text analytics products, so it is a crowded market. Posted July 01, 2016

In 2014, Steven Keating, a graduate student at the Massachusetts Institute of Technology (MIT), was diagnosed with a baseball-sized brain tumor. Besides having to go through surgery, chemotherapy and radiation, the experience gave Keating a close-up view of the dysfunctional nature of the U.S. healthcare data ecosystem and led him to become an advocate for open health data. Posted July 01, 2016

The market for e-discovery technology and services will grow at a rate of approximately 12 percent per year from 2013 to 2018, according to Gartner. Posted July 01, 2016

"Content management, semantic and big data analytics and cognitive computing are coming together, and we are seeing some truly amazing use cases emerging from that confluence." Posted May 31, 2016

Another way of adding structure to content is by defining document types. That is where SharePoint has a great deal of power. Posted May 31, 2016

The vision of having employees more connected with each other and promoting knowledge sharing often conflicted with the straightforward need to complete work tasks. Posted May 31, 2016

By the time the information was analyzed, the data itself was stale. Posted May 31, 2016

The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart. Posted April 29, 2016

Ongoing RM issues include big data, master data management and how to deal with unstructured data and records in unusual formats. Posted April 29, 2016

Like knowledge platforms, IoT platforms have the potential to activate insight from data to improve processes, use resources more efficiently and improve revenue. Posted March 31, 2016

Posted March 31, 2016

Cognitive computing can help optimize the performance of virtual assistants. Posted March 31, 2016

When, how and why to measure KM initiatives and approaches Posted March 31, 2016

"We now have much better insight about what our users are searching for, and we are able to use that data to surface relevant content that was otherwise hard to find." Posted March 31, 2016

In Lights Out, reporter and author Ted Koppel makes the case that the United States is unprepared for an attack on the electric power grid and that we have entered the era in which a laptop can be a weapon of mass destruction. Posted March 01, 2016

"If everyone is thinking they are going to get x, y and z but you only deliver on x, they ask why. So you have to communicate clearly on the expectations." Posted March 01, 2016

"Encrypting sensitive personal information might add a bit of complexity, but recovering from breaches is very expensive." Posted March 01, 2016

Many organizations want to understand how to build a better knowledge management program. At member-based nonprofit APQC, we use a 146-question KM Capability Assessment Tool to help organizations evaluate the current state of their KM efforts and figure out how to advance to the next level. Posted March 01, 2016

As knowledge management evolves, so does our list of 100 Companies That Matter in KM. Posted March 01, 2016

Knowledge management spans numerous disciplines, so it is not surprising that graduate level programs in KM have their roots in diverse fields. Posted January 31, 2016

Why your KM program needs guidance from senior leaders and business stakeholders. Posted January 31, 2016

A Forrester analyst says four primary forces are driving change in the ECM market: transforming the customer experience, turning big data into business insights, embracing the mobile mind shift and accelerating digital business. Posted December 30, 2015

Posted December 30, 2015

Why you need to document your KM strategy and estimate its projected benefits Posted December 30, 2015

"The biggest shift since 2013 is that the hype has subsided." Posted December 30, 2015

The Allstate Corporation is the nation's largest publicly held personal lines insurer, protecting approximately 16 million households from life's uncertainties through auto, home, life and other insurance offered through its Allstate, Esurance, Encompass and Answer Financial brand names Posted December 30, 2015

The twelfth annual KM Singapore conference was organized by the Information and Knowledge Management Society in September 2015, with the theme Unlocking the Knowledge-Ready Advantage. The four-day event included workshops, panels, keynotes, "unconference" sessions, an expert panel to field audience questions and site visits to KM practitioner organizations Posted October 29, 2015

"The point now is to get to the root cause, not just documents that are related to certain topics. We want to provide the right context so that users are getting the answers they want, reducing the time to insight." Posted October 29, 2015

An emerging and related field of interest is that of cognitive computing—a catchall term to describe computers that interpret and "understand" human communications and respond with appropriate information. Apple's Siri is an example of that class of software. IBM's Watson computer famously beat a human at "Jeopardy." Posted October 29, 2015

The main catch is that although enterprise social software can support collaboration, it is not effective in the absence of a collaborative culture. Posted October 29, 2015

Many companies promise that their technology is the best knowledge management solution. One of the greatest challenges for organizations purchasing these technologies is to determine which of the companies will deliver on its promise. This award is given to the organization that is delivering the promise to its customers by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes. Posted October 29, 2015

In many organizations, knowledge management is just rhetoric. This award recognizes an organization in which knowledge management is a positive reality. The recipient of the KM Reality award is an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits. Posted October 29, 2015

Disruptive trends—digital transformation, big data and analytics, the health care crisis and massive infrastructure failure—are transforming global markets. Posted October 29, 2015

Hewlett Packard Enterprise Software Professional Services can help you achieve outcomes from the New Style of Business, meeting the business challenges of greater agility, lower cost, and faster time to market, and enabling new styles of customer engagement. Posted October 29, 2015

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases. Posted October 01, 2015

Businesses are drowning in data but starving for insights. Worse, they have no systematic way to consistently turn data into action. Posted October 01, 2015

Enterprises can stand to gain more if they begin to view video not as a separate entity, but as a knowledge asset just as they do documents, graphics and structured content. Posted October 01, 2015

"When we reached a point where we were spending more time manipulating the data than using it to make decisions, we knew that we needed a new solution.".... Posted October 01, 2015

In the context of knowledge management, how can design thinking help with process architecture, tools and a knowledge sharing culture? Posted September 01, 2015

"Many business models under which organizations operate do not truly accommodate the requirements for today's knowledge economy. They do not incorporate the learning cycle or the process of innovation, and without a valid model, metrics are difficult." Posted September 01, 2015

"Cognitive computing is the solution to big data. Companies are collecting a lot of information and are having trouble processing it, but if there is a cognitive layer you can more accurately detect an issue." Posted September 01, 2015

There are very specific goals that focus on records management and training requirements. We have been seeing incremental progress on the self-assessments for the last couple of years, but this is the first time we have seen strong movement in a positive direction. Posted September 01, 2015
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