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Large and small companies alike are increasingly relying on knowledge management to develop better automated marketing campaigns. Knowledge management is essential to deliver the right message at the right time to the right people with the right frequency. Posted March 31, 2017

The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care. Posted March 31, 2017

The transformative effect of data visualizations on the analytics landscape is beyond dispute, but the outcome is more controversial. Posted March 31, 2017

The term "data scientist" has been around for a decade, and the job function has existed even longer, but only recently has awareness really hit the mainstream. The primary reason for its growing relevance is the need to analyze large amounts of data. Posted March 31, 2017

Posted March 01, 2017

Although the Internet of Things (IoT) is early stages of the maturity curve, more than 70 percent of enterprises are already collecting information for IoT initiatives, according to a recent study. Posted March 01, 2017

"Big data shattered the paradigm where organizations would only use methods designed for a single relational database. They suddenly needed unstructured data analysis for big data, along with relational methods to find the proverbial needle in the haystack and a linked data approach to connect things and see how they relate." Posted March 01, 2017

Our annual list of 100 Companies That Matter in Knowledge Management features organizations that manifest innovation, ingenuity, resourcefulness, usefulness, collaboration, community, expertise and that help their customers attain such qualities. Posted March 01, 2017

The next generation of cognitive applications will put computers even more firmly in the drivers' seat and require increasing confidence in their capabilities.

Although cognitive computing has tremendous potential to augment and enable knowledge work, its implementation should not distract KM programs from their core missions to retain critical knowledge and ensure its flow.
Posted March 01, 2017

Over the last few years numerous artificial intelligence (AI) solutions have been developed for legal use, and the profession has begun to embrace, or perhaps be embraced by, those tools. Posted January 30, 2017

This second installment takes a deeper look at the relationship between cognitive computing and knowledge management, focusing on the six use cases where cognitive systems show the most promise. Posted January 30, 2017

A chatbot is a digital language processing service, powered by rules and artificial intelligence that simulates human-like conversation. Posted January 30, 2017

KMWorld 2016 drew more than 1,200 people from 32 countries in addition to the United States. Posted December 30, 2016

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate and compete in a mobile and global business environment. Posted December 30, 2016

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 30, 2016

It would not be an exaggeration to say that knowledge management is experiencing a quantum leap. With the advent of big data, forays into AI and great volumes of sensor data from the Internet of Things (IoT), there is a new frontier that deserves exploring. Posted December 30, 2016

Today, organizations enhance big data's value while maximizing its monetization with the emergence of a new affiliation of technologies. Posted December 30, 2016

Cognitive computing, machine learning and predictive analytics will permeate every aspect of our lives and radically transform how we learn and interact in our digital lives. Posted December 30, 2016

Organizations are increasingly recognizing the value of corporate data as a resource and consequently are focusing more on governance of that data. Governance includes keeping track of who owns which data, deciding what needs to be retained and for how long, and ensuring that it is protected. In that context, governance is a component of risk management... Posted December 30, 2016

Private and public entities need the ability to quickly and securely share knowledge among different stakeholders, so they are looking at new enterprise file sync and share (EFSS) solutions. Posted December 30, 2016

The ontology empowers users to ask questions, answer them and prepare models on the fly for extremely nuanced subsets of patient classifications. Posted October 30, 2016

Most companies have tons of valuable content that is collecting virtual dust, and it could be used for customer engagement. Posted October 30, 2016

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate and compete in a mobile and global business environment. Posted October 30, 2016

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted October 30, 2016

When positioning mentoring as part of a knowledge management strategy, most organizations focus on how skill- and role-specific mentoring enables leaders and experts to pass on experiential knowledge to younger, less experienced colleagues. As I described in the first two articles of this three-part series, structured knowledge transfer is a key aspect of mentoring's value proposition and one of the biggest reasons why KM programs should incorporate mentoring into their suite of approaches. Mentoring can become an effective catalyst to break down silos, build boundary-spanning professional relationshipsand improve the quality of collaborative interaction enterprisewide. Posted October 30, 2016

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says. Posted October 01, 2016

The ideal mentor is one with both the right expertise and the right demeanor to impart that expertise. Posted October 01, 2016

The prior two installments of this series on SharePoint discussed architecture and user adoption. This part will review the role of governance and content processes in SharePoint and discuss ways of measuring results to create a virtuous cycle of improvement. Posted October 01, 2016

"If a company is doing a product promotion, they can personalize it on the fly for different audience segments, regions and languages." Posted October 01, 2016

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best. Posted October 01, 2016

Often, knowledge transfer mentoring is tied to knowledge management, learning and development, workforce planning or succession management initiatives. Posted September 01, 2016

The broad sweep of performance measurement encompasses everything from individual product performance to the success of marketing campaigns and overall corporate achievement. The key is identifying the right measures and knowing what to do with the results. Posted September 01, 2016

Designated as the KMWorld Trend-Setting Products of 2016, the offerings listed here hold the promise for the marketplace—even if the marketplace has not yet realized it. Posted September 01, 2016

In combination with a human, cognitive computing can leverage information and help scale up the human part of the process. Posted September 01, 2016

With the correct approach to design and deployment and with adequate training and ongoing updates, people like and in many cases love SharePoint. Posted September 01, 2016
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