Features

"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..." Posted April 29, 2013

"The appeal of process automation systems that address a single business issue is that they can be implemented quickly, modified easily and deployed at a modest cost..." Posted April 29, 2013

"Mobile is not a miniature desktop. There is also a mindset problem. Many enterprises treat mobile marketing as if it were the same as online marketing. Mobile ads are just "mini-me" versions of online ads, reminiscent of the time when online ads were replicas of print ads..." Posted April 29, 2013

"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..." Posted April 29, 2013

Many legacy data warehouses are slowing down because they are stretched to capacity and their reporting is inflexible. Posted March 31, 2013

How do you influence your people to adopt productive behaviors around collaboration and knowledge sharing? The answer may be found in a new concept—at least as far as KM is concerned—called gamification. Posted March 31, 2013

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers. Posted March 31, 2013

Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information Posted March 31, 2013

"In October 2012 when Hurricane Sandy struck New York City, the New York eHealth Collaborative (NYeC) was as ready as an organization can be, given that the storm was considered a "500-year" event. The New York eHealth Collaborative has the largest ‘queryable' medical database in the country. It includes records for 14 million New York residents." Posted March 01, 2013

"Clouds and portals are the new ecosystems and interfaces in this new world." Posted March 01, 2013

"If the bank complies with the regulations and can demonstrate that it has done so, then it is not vulnerable to allegations of predatory lending practices or other detrimental activities." Posted March 01, 2013

"With the juggernaut of consolidation growing ever louder since we first put this list together in 2000, you'd think identifying a hundred companies that matter in knowledge management would be increasingly easier to assemble, right? Heck, it simply follows that with fewer companies to choose from, it would be simpler to pick 100. Not at all. It's harder than ever because of the increasing cross-functionality of today's solutions. " Posted March 01, 2013

Social media is the canary in the coal mine. It provides early warning of issues that can become major problems if they are not detected quickly.... Posted January 31, 2013

The next step is a user interface that more closely resembles how attorneys work.... Posted January 31, 2013

...new features such as social media and mobile applications are making BPM more robust and versatile... Posted January 31, 2013

Posted December 31, 2012

Senior writer Judith Lamont interviews Kapil Bakshi, chief architect, Cisco; Anjul Bhambhri, VP of big data, IBM; Charles Sedlewski, VP, Products, Cloudera and Dan Vesset, program VP, business analytics solutions, IDC. Posted December 31, 2012

Information technology (IT) is used to planning projects with linear timelines, aligned work streams and key milestone dates. For social business programs, that's necessary, of course, but it's not sufficient... Posted December 31, 2012

There are many issues that have to be tackled when devising a BYOD governance strategy. Here are six steps for success for IT managers. Posted December 31, 2012

"KM is about sharing and leveraging collective knowledge. We view it as the ‘boundaryless' flow of knowledge.".... Posted December 31, 2012

"Innovation is a key priority not just for start-ups, but also for global product and service companies".... Posted December 31, 2012

A presentation at by Lt. Col. David S. Sanchez of the USAF examined the importance of tagging documents with metadata and aligning information governance and content. Posted December 05, 2012

G. (Gurvais) Clayton Grigg, a special agent with the FBI since 1997 and chief knowledge officer for almost six years, discusses the agency's approach to knowledge management. In a session at the 2012 KMWorld Conference, Grigg says KM is all about outcomes, which for the FBI involves: keeping people safe, preventing bad things from happening and finding out about those that did. Posted November 29, 2012

Knowledge as we've known it for 100 years has been knocked over by little hyperlinks, says David Weinberger, a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab. In his keynote address at KMWorld 2012, Weinberger explores the new boundaries of knowledge management. Posted November 15, 2012

In a keynote address at the 2012 KMWorld Conference in Washington, D.C., in October, John Seely Brown, a visiting scholar at USC and independent co-chairman of the Deloitte Center for the Edge, spoke on the topic, "The Entrepreneurial Learners." The essence of entrepreneurial learning is being constantly alert, aware and interested in the resources available and in how we build connections. Posted November 13, 2012

"When we first planned this white paper on Web experience management we were talking mainly to ourselves. There weren't too many people who regularly referred to WEM in any formalized way... and there still aren't. That will change. Pioneers are crossing the chasm. What is driving this movement? As companies realize their customer contact is becoming a "name that channel" game, they realize that a satisfactory-make that superior-Web presence is critical to gaining and retaining customers. And that goes for partner relationships, too. That's what we begin to explore with this white paper..." Posted November 05, 2012

"Enterprise social software solutions are being used in 67 percent of organizations surveyed in 2012, up from 43 percent in 2011..." Posted October 30, 2012

This is the introductory article to the KMWorld White Paper entitled "New Solutions in Cloud Computing". Follow this link to read the rest of the White Paper.

"I'm starting to learn that my cloud and your cloud are different things. We all tend to interpret the computing "cloud" in our own ways, because in reality it's an amorphous mélange of off-site applications, private clouds, social media, mobile devices and hosted services. Whatever it is... it's not the same to everyone. I wanted to get to the heart of the cloud. So I sought out two of the smartest people I know who can address cloud computing or off-premises applications or whatever you want to call it. . . ." Posted October 30, 2012

"Marketing through mobile and social channels is growing, and one of the challenges is to measure the effectiveness of such initiatives..." Posted October 30, 2012

"Smart process apps should be viewed as an incremental, interactive solution to a business need, not a cure-all solution..." Posted October 30, 2012

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..." Posted October 30, 2012

"Throughout each year, KMWorld is introduced to the best and brightest of the suppliers and practitioners in the trade. We conduct dozens of interviews, hundreds of briefings and review probably thousands of press releases and e-mails. Then ... we have to pick the best..." Posted October 30, 2012

Posted October 30, 2012

"Companies that succeed are the ones that take risks. However, the risks need to be understood and managed..." Posted September 29, 2012

What many employees understand as their intranet—company news, some business forms and countless directories jammed full of outdated Word and Excel files—has become largely irrelevant. Posted September 29, 2012

"With the exponential growth of online marketing channels, digital assets can easily get out of control in most enterprises..." Posted September 29, 2012

"In higher education, some departmental ECM solutions are so popular that they are adopted universitywide..." Posted September 29, 2012

"By analyzing the user content it finds on the Web, the software can tell insurers how consumers feel about their products..." Posted September 29, 2012

Posted September 29, 2012

"If I had to issue a forecast for the future of knowledge management—and I guess maybe I do—I would say we're in the early stages of a warming trend. And unlike global warming, the outlook is bright and encouraging. At least that's what Carla O'Dell and Chris Musico think. Carla is well known as the leader of the APQC. Chris is the director of global communications for AvePoint, a very active part of the much-discussed "SharePoint ecosystem. . . ." Posted September 25, 2012

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions. Posted September 01, 2012

"Following a presidential memo, the National Archives prepares a new records management directive that requires each agency to designate a senior official to supervise an evaluation of the agency's records management program..." Posted September 01, 2012

It's simple: Good customer experience—the perception people have of their interactions with your company—keeps them coming back again and again and is often a differentiator. To take digital experience to the next level requires business and technology leaders to collaborate on a digital experience strategy that follows these three rules. Posted September 01, 2012

"KPIs (Key performance indicators) are best chosen and understood in the context of strategic plans that identify goals at a higher level..." Posted September 01, 2012

Posted September 01, 2012

"This marks the tenth anniversary of our Trend-Setting Products list..." Posted September 01, 2012

Posted September 01, 2012

Posted September 01, 2012

Posted September 01, 2012

Posted September 01, 2012
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