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Knowledge Management

Acquisition adds digital customer engagement solutions and enhances AI capabilities Posted July 22, 2016

Companies will jointly offer enterprise search appliances in Australia and New Zealand Posted July 22, 2016

Provides secure destination to manage and share videos for businesses of all sizes Posted July 21, 2016

The Pharmaceutical Industry Pack will help companies leverage insights from identifying medications, conditions, symptoms and more. Posted July 21, 2016

Individuals with reading impairments can now access PDFs and other online information with DocOrigin. Posted July 21, 2016

The deal will give customers analytics tools for e-discovery, investigations, contract analysis, and information governance Posted July 20, 2016

Business process automation solution aims to drive productivity, reduce costs, and support regulatory compliance Posted July 20, 2016

MetricStream classification system categorizes text obtained from multimedia content Posted July 20, 2016

On-premise enterprise search solution integrates Rosette entity extraction in 18 languages Posted July 19, 2016

New Courier feature enables secure document transmission to any email address both inside and outside the FileHold system. Posted July 19, 2016

Program allows users to access and index documents in IntelliChief from the screens of ERP and line-of-business apps Posted July 18, 2016

Nintex Hawkeye will assess and capture a variety of workflow processes, allowing enterprises a complete analytics picture Posted July 15, 2016

Organizations will be able to view transcripts of customer interactions alongside the rest of their information Posted July 14, 2016

Program features "Business in a Box" toolkit to establish and maintain a data migration practice Posted July 14, 2016

Supports the exponential growth of fda.gov and the FDA's growing need to place information on the internet Posted July 13, 2016

The acquisition adds new tools for modeling and managing 3D assets to the Nuxeo Platform Posted July 13, 2016

A2iA mNote can capture written documents via smartphone or tablet and turn them into searchable text Posted July 12, 2016

The Percipient and EDT alliance will provide an end-to-end solution to streamline workflow, reduce costs, and minimize risk in organizations' own cloud environments Posted July 11, 2016

Through this partnership healthcare providers will be able to analyze a patient's health and improve personalized care Posted July 08, 2016

RightAnswers Community aims to help organizations provide a better brand experience and resolve customer service issues faster Posted July 08, 2016

Improvements to the content processing framework include a new connector framework, and an improved and redesigned user interface Posted July 07, 2016

The platform update introduces new auto fill suggestion tools for searches Posted July 07, 2016

Latest ECM release offers new business process adherence-focused functionality Posted July 07, 2016

Intelligent search is no longer a nice-to-have feature in organizational information systems; it is a critical part of how businesses are transforming the way they work. Intelligent search goes beyond "findability" and information access. Like a trusted advisor, intelligent search knows what documents you need for your tasks and which articles your colleagues found most valuable and would be useful to you too, and simply gives everyone the information they need, when they need it… Posted July 07, 2016

We've all heard about how Google's proverbially simple search form has led professionals to expect similar simplicity from search solutions provided by corporate IT. Except this model doesn't really work, and it's costing millions of dollars every year in time wasted when professionals don't find, and have to re-create, key information… Posted July 07, 2016

In customer service, 90% of consumers who have made an online purchase said they used site search to access self-service content. However, many users find themselves frustrated when they can't find the desired information in an immediate way. That's because most websites today are still relying on keyword-based navigation… Posted July 07, 2016

According to the Association of Information and Image Management (AIIM), search is the art and science of making content easy to find. It seems like a simple request: make content findable. Unfortunately, for enterprises dealing with massive and growing volumes of content, it is almost never that easy… Posted July 07, 2016

Search is a crucial component of the modern workplace. The ability to find information quickly and efficiently contributes not only to business success but also to worker satisfaction. It's frustrating to waste time looking for a piece of information, or a data point, when you could be completing a task… Posted July 07, 2016

K2's Appit update introduces SmartStarters, provides deeper DocuSign integration, and highlights a new REST broker with Swagger compatibility Posted July 06, 2016

New solution helps users assess risk and make informed decisions Posted July 05, 2016

MaritzCX leverages predictive modeling to help businesses proactively boost customer experience and increase customer retention Posted July 01, 2016

In 2014, Steven Keating, a graduate student at the Massachusetts Institute of Technology (MIT), was diagnosed with a baseball-sized brain tumor. Besides having to go through surgery, chemotherapy and radiation, the experience gave Keating a close-up view of the dysfunctional nature of the U.S. healthcare data ecosystem and led him to become an advocate for open health data. Posted July 01, 2016

By uncovering the rules of aggregation of the basic elements of human speech, we can move smartly toward "less is better" in our approach to semantic analysis. Posted July 01, 2016

It is clear that accepting "cognitive" and AI as synonyms is too simplistic an approach for today's rapidly moving field. We have a very long way to go in both science and execution before the flip to a machine-driven society takes place. Posted July 01, 2016

What we build is based on what we've already understood about how the world works. Posted July 01, 2016

Customer intelligence platform improves support for large teams while introducing a new set of text analytics tools Posted June 30, 2016

Contract Express 6.0 provides law firms with greater visibility into information held in documents Posted June 29, 2016

iSIGN's electronic signature solution integrates with Majesco solutions for insurers Posted June 29, 2016

New support extends network infrastructure monitoring and diagnostics to enterprise video Posted June 29, 2016

As they look at technology options, many organizations are taking a "cloud first" approach. Others are adopting cloud for some segments of their business. Probably the most prominent choice by enterprise organizations is a hybrid approach-some of their systems and content reside in the cloud, some on-premises and in some cases,integrations between these systems… Posted June 29, 2016

Organizations are increasingly keeping their information in the cloud. The use of cloud-based drives, boxes and repositories in the average organization is multiplying. For most organizations the last few years have been a balancing act between the greater perceived security of keeping information on premise managed by servers in the organization's own server room, versus the utility of hiring a commercial service hosted using multi-tenanted software… Posted June 29, 2016

A survey by Real Story Group found 60% of participants who reported their current digital asset management (DAM) system is on-premises said they plan to migrate their DAM to the cloud in the near future. Success depends on accurately evaluating cloud-related claims from DAM vendors… Posted June 29, 2016

Does your organization handle content? Of course it does. All businesses handle content in some form or another. Managing that content is a critical business function that can make or break operations—and an effective enterprise content management (ECM) solution directly drives that success. … Posted June 29, 2016

In today's business environment, the only constant is change. New products are released with increasing frequency, and at times, greater complexity. Emerging social channels have changed the way customers want to communicate with each other, and with you. And expectations for exceptional service make the customer service experience more critical than ever… Posted June 29, 2016

Client-side data capture feature for consumers and corporate users speeds up payment and onboarding processes Posted June 27, 2016

Distributed document management software improves productivity and security Posted June 27, 2016

Synthesys 4 introduces advanced analytics enhancements across mutliple text, audio, and image channels Posted June 24, 2016

Acquisition of HP Exstream, HP Output Management, HP TeleForm, and HP LiquidOffice expands OpenText's CCM portfolio Posted June 23, 2016

New scanning and PDF-conversion capabilities added to Dropbox iOS app Posted June 23, 2016
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