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Knowledge Management

Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows. Posted October 24, 2018

Introduces new way to interact with data through natural language Posted October 23, 2018

Hugo translates customer insights into work for other teams, improving team alignment and velocity Posted October 23, 2018

Accelerates the adoption, value, and use of social listening data Posted October 23, 2018

Oracle CX Unity enables view into customer interactions across channels and applications Posted October 23, 2018

California recently passed the California Consumer Privacy Act of 2018. Also known as CCPA and AB 375, the new privacy law will give individuals more control over the information businesses collect about them and impose new penalties on companies that fail to comply. Posted October 22, 2018

Digital technology platform enables business transformation Posted October 22, 2018

get2Clouds secures intellectual property and offers protected messaging Posted October 19, 2018

FileWave v13 allows users to leverage Apple enhancements Posted October 16, 2018

Both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience. Posted October 16, 2018

Offers vector-based concept matching and better scalability, performance, and data governance Posted October 15, 2018

Company rebrands to reflect its forward-thinking mission, services, and technology offerings Posted October 15, 2018

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience Posted October 15, 2018

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management Posted October 12, 2018

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc. Posted October 11, 2018

These two new tools will support marketing teams Posted October 10, 2018

Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data Posted October 10, 2018

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process. Posted October 09, 2018

Tracking and reporting on metrics associated with any search system is key to understanding the success of the system. Posted October 09, 2018

Intelligent automation extends to every aspect of the Tangoe Atlas Platform and its managed services including touch-free processing of invoices, integration, reporting and analytics, and optimization Posted October 08, 2018

OnBase will act as the content services platform, helping to eliminate data silos Posted October 08, 2018

Kendo UI now meets all 17 criteria including mobile accessibility, help for individuals with low vision as well as cognitive and learning disabilities Posted October 05, 2018

The SDL Multilingual eDiscovery solution will allow legal professionals to translate any document, anywhere Posted October 05, 2018

Wrike Integrate allows users to automate complex workflows at scale across people and teams Posted October 03, 2018

Adobe Acrobat Document Cloud will centralize how people connect and use PDFs Posted October 02, 2018

InterSystems IRIS for Health extends the power of the data platform with healthcare-specific capabilities necessary to build today's real-time connected care solutions Posted October 02, 2018

Brightspot 4.0 offer users with a variety elements to customize content Posted October 01, 2018

SearchStax Cloud Solr allows support for Solr in the Google Cloud Platform Posted October 01, 2018

The acquisition will allow Slack to further unify chat, email, and boost search Posted October 01, 2018

The Health Catalyst DOS transforms raw data from virtually any data source into "deep data"—data that is meaningful, actionable, and provides actual business value Posted October 01, 2018

Smart Content Designer and Smart Content Builder Toolkits enable rapid deployment of content automation Posted September 28, 2018

Tangoe Atlas 18.3 adds new usability, automation, and operational enhancements Posted September 27, 2018

Combined forces to redefine archiving under the Smarsh brand Posted September 26, 2018

The partnership will help ZaiLab grow in the cloud-based contact center industry Posted September 26, 2018

Accelerates patient onboarding and routing to physicians Posted September 26, 2018

The integration allows IT to identify active user accounts Posted September 26, 2018

Provides complete and concurrent clinical data for faster insights and execution Posted September 25, 2018

The solution provides applications and users access to unstructured data Posted September 25, 2018

The platform gives researchers real-time feedback from customers Posted September 25, 2018

With the iRODS rule engine framework, users can completely automate an organization's data management policy Posted September 24, 2018

Enables hybrid analysis of structured and unstructured data from corporate document Posted September 24, 2018

The selection was the result of an extensive, 1-year evaluation process involving assessments by the firm's information security, litigation support, and litigation practice teams Posted September 24, 2018

Blue Prism adds Visual Perception skill to its Digital Workforce via ABBYY FlexiCapture, giving enterprises more data extraction and insight capabilities Posted September 20, 2018

The agreement brings Veritas' enterprise data management portfolio to all eligible federal, state, local, and tribal government agencies Posted September 18, 2018

Technology solutions and services provider is integrating the Nuxeo content services platform into its portfolio Posted September 18, 2018

Using CognitiveScale's Cortex5, Keller Williams will increase the velocity of its AI initiative implementation Posted September 17, 2018

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. Posted September 14, 2018

Partnership signifies an expansion of Nuance's channel strategy Posted September 13, 2018

Solution automates processes to help marketing and sales teams clean data, focus on the right targets, and scale operations Posted September 12, 2018

Magnitude Software launches universal connectivity platform Posted September 12, 2018
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