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Knowledge Management

Buyers' Guide
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The collaboration will enhance the discovery, search, and browsing experiences of researchers and users Posted October 23, 2019

Growing number of customers, particularly from the public sector, was a key reason for new Maryland office Posted October 22, 2019

Combination enables secure translation of e-discovery content and information Posted October 22, 2019

FocusVision gives users a powerful customer experience for faster end-to-end surveys with latest release Posted October 22, 2019

The update drives knowledge intelligently across customer touchpoints via the cloud Posted October 21, 2019

Enables customers and partners to build flexible business solutions on top of common business services with out-of-box mobility Posted October 21, 2019

Acquisition provides seamless connectivity between SAP and Alfresco Posted October 21, 2019

The updates include conversational automation, augmented agents, full-spectrum analytics, and more Posted October 18, 2019

New release includes advanced document bundling and enhanced two-factor authentication for better transaction management and platform security Posted October 17, 2019

Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes Posted October 16, 2019

Dynata Insights Platform will integrate market research with advertising solutions for the first time Posted October 16, 2019

Research reveals an industry in transition Posted October 15, 2019

Platforms integrate to reduce complexity and improve data analytics speeds for better clinical research and patient care outcomes Posted October 15, 2019

Provides search-as-a-service solution and suite of APIs Posted October 15, 2019

Streamlines collaboration and data management in the enterprise  Posted October 15, 2019

The new Developer Program and Partner Portal will expand revenue opportunities for the channel Posted October 15, 2019

Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair, and digitally optimized workplace Posted October 14, 2019

The update manages service delivery across business functions on a common platform, provides a uniform service ordering experience for end users, and more Posted October 14, 2019

Cloud-based electronic discovery system will help drive greater efficiency Posted October 11, 2019

New approach to security enables large enterprises to take meaningful action across their organizations to improve security Posted October 11, 2019

Enables end-to-end content collaboration and electronic signature for the enterprise Posted October 09, 2019

FlexiCapture feeds data into robotic process automation, business process management, and content driven process engines Posted October 09, 2019

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! Posted October 04, 2019

I am a firm believer in The 7 Habits of Highly Effective People, by Stephen Covey. If you've not read this book, it is worth the time. I mention this because my focus at BA Insight is around Covey's second habit, which is, "Begin with the end in mind." Seems simple, right? Well it is, but it's also quite rare. When approaching any enterprise search project, at any phase, I always try to come back to this idea. What is success? When are we done? What does finished look like? These are all different ways of saying, "Make sure you have goals!" Posted October 04, 2019

While interactive voice response systems (IVRs) have been invaluable in reducing contact center costs, we need to be honest: not many are delivering experiences that meet consumer expectations. It's no surprise given the rise of digital channels. Posted October 04, 2019

Enterprise search projects start with intentions to provide ‘Google for our organization' but too often fail to deliver on that promise. In our experience, these projects fail due to a lack of sustained effort and governance. The commercialization of next-generation search technologies allows you to fulfill this promise if you take a systematic approach to implementation. Posted October 04, 2019

The data, information, and analytics economy runs on well-curated, structured data. No matter your industry—having good curated data and content is critical. It's increasingly important as more data and content are generated. Intelligent tools to sift through content are more robust and at the same time, more "needy." That means modern technology platforms, systems, and even content consumers require well-structured data and content to perform well. As most artificial intelligence (AI) practitioners state—"nothing starts without good data." Posted October 04, 2019

Unstructured data, which comprises almost 80% of any enterprise's data, holds untapped value when it comes to addressing challenges and embracing opportunities. Posted October 04, 2019

AI-Powered Search Engines—referred to as "Insight Engines" by Gartner and "Cognitive Search" by Forrester—can deliver significant value to organizations these days, provided certain risks are avoided. Posted October 04, 2019

For decades, organizations have tried to unlock the collective knowledge contained within their people and systems. And the challenge is getting harder, since every year, massive amounts of additional information are created for people to share. We've reached a point at which individuals are unable consume, understand, or even find half the information that is available to them. Posted October 04, 2019

New connections spur accelerated adoption of close management software among larger organizations Posted October 03, 2019

AODocs for Life Sciences helps organizations manage all aspects of quality operations Posted October 02, 2019

The update delivers powerful new security features for highly regulated industries Posted October 02, 2019

The implementation has made it easier for the company to adhere to security and compliance regulations Posted October 02, 2019

Synthexis president Sue Feldman discusses the prevention of bias in search in this clip from the security, privacy, and ethics panel at Enterprise Search & Discovery 2018. Posted October 02, 2019

Organizations are becoming more reliant on cloud-based applications and data-driven insights to advance internal processes Posted October 01, 2019

New capabilities improve the speed and value of process modeling Posted October 01, 2019

World Bank senior KM officer Pascual Saura looks at the impact of workspace atomization and virtualization on KM in this clip from his presentation at KMWorld 2018. Posted September 30, 2019

Sugar Connect integrates critical CX activities with Microsoft Office 365 and Google G Suite Posted September 26, 2019

Companies are developing a software solution to help diagnose and monitor prostate cancer Posted September 26, 2019

It's important not to immediately dive into using any cloud service without investigating what type of security measures are built into the platform.  Posted September 24, 2019

Verint helps city improve self-service and contact center automation to engage citizens, reduce costs, and offer more interaction opportunities across channels Posted September 24, 2019

Helps place channel partners on fast track to growth Posted September 24, 2019

Fully-managed PaaS to provide customers with the full power of the Alfresco Digital Business Platform Posted September 24, 2019

With new enhancement for InterSystems IRIS Data Platform, application developers can now easily add automation and predictions to applications without being experts Posted September 23, 2019

AI-based text analytics system will be deployed in Biogen Japan's medical information office to help operators reply to constituent questions  Posted September 23, 2019

Serious Insights founder & principal analyst Daniel W. Rasmus spoke about KM in the age of AI and IoT at KMWorld 2018.  Posted September 23, 2019

Custom RPA bots can help clients streamline their business Posted September 20, 2019

This KMWorld webcast explores how to boost content management initiatives Posted September 20, 2019

Partnership signals Introhive's growing footprint within architecture, engineering, and construction (AEC) industries Posted September 19, 2019
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