Just Published - Designing a Successful KM Strategy: A Guide for the Knowledge Management Professional

Knowledge Management

New book is a step-by-step guide to creating a strategic knowledge management framework aligned with business strategy Posted January 21, 2015

Designed for RAVN products, HP IDOL, HP WorkSite and Microsoft SharePoint 2013 Posted January 12, 2015

Every once in a while people ask me: "Aren't you a musician?" I always say, "No, I'm not a musician. I'm a drummer. I ‘hang out' with musicians." Musicians read charts. They know what a key is. They know chord progressions. Drummers, alternately, bang the hell out of stuff. I admit I try to be a "musical" drummer, but that's largely rubbish. I listen to the song, I play it. The end . . . . Posted January 04, 2015

We've been talking about the consumerization of IT ever since the very first PCs moved computer technology out of the office and into the family room. Coupled with technology-savvy young people entering the workforce, the trend to consumerization has boiled over with explosive growth in mobile computing. Technology and demographics aside, the consumerization trend forces us to remember that user experience drives adoption. Today's information consumers have high expectations about applications Posted January 04, 2015

Across many industries—from finance to life sciences to energy—the amount of content you deal with on a daily basis for each business process is growing. Not only that, but it's becoming harder to manage. Take a look at these eye-popping stats . . . . Posted January 04, 2015

Why is change often so tough? We become tied to what we know. We turn our actions into habit. We become comfortable with how things get accomplished. And, it is when this "how" broadly becomes comfortable, that we—as people, as leaders, as technologists, as workers—are at risk of becoming stagnant; our organizations at risk of becoming irrelevant. Especially now in the era that Gartner has aptly coined "Big Change," we have to be open to new ideas, new technologies, new ways of conducting business . . . . Posted January 04, 2015

What will life be like in 2025 when billions of smart devices are connected to the Web? Recent research by the Pew Internet Project looking at digital life in 2025 gives some pointers to what life might be like once all these smart devices come on-stream. The Pew report reflects that this is a market in the very earliest stages of its evolution, with little overall consensus and concerns being expressed around the social (privacy, exclusion) as well as technical implications (integration) of the "Internet of things" (IoT) . . . . Posted January 04, 2015

As self-service channels and automated, straight-through processing become more prevalent, service organizations are left with more complex, sometimes unique requests or issues to resolve. This has driven the rise in knowledge workers—employees with the experience and expertise to make judgment calls about how to best serve the customer. Unlike BPM and workflow applications, which lock employees into fixed or rigid processes, case management solutions can provide knowledge workers with the flexibility to choose or define alternative paths . . . . Posted January 04, 2015

Over the past two decades, organizations have strived to continuously improve their processes by providing workers with better, faster access to information—leading to a rise in enterprise software systems that do just that.

Historically, enterprise software solutions, including business process management (BPM) and enterprise content management (ECM), have focused on automating what are often described as "low-value" manual tasks like data entry, document sorting and filing, and other transactional activities . . . .
Posted January 04, 2015

A new class of applications emerges that will transform core processes. Posted December 31, 2014

A new feature of KMWorld 2014 that may well be continued in the future was a company showcase designed to elicit input from conference attendees. Posted December 31, 2014

"In a different way, customer support has become personal again." Posted December 30, 2014

TopQuadrant releases TopBraid Suite 4.6 Posted December 22, 2014

Solution allows knowledge access without conflicting with existing security architecture Posted December 08, 2014

Capturing, processing and managing its student loan borrower correspondence Posted December 01, 2014

Offers improved engagement, performance Posted November 24, 2014

Discovering emerging themes in data Posted November 24, 2014

Comprehension and context across unstructured data Posted November 19, 2014

360-degree view of members across channels Posted November 19, 2014

Assisted- and self-service customer engagement solutions Posted November 13, 2014

Enterprise social networks (ESNs) are becoming an increasingly important part of the way large organizations achieve their communication and collaboration goals, but there are many challenges associated with implementation.... Posted November 13, 2014

OpenText Core is built specifically for the digital enterprise Posted November 12, 2014

Boosts in speed, performance, user experience and database integration Posted November 10, 2014

With a breakthrough in computing architecture, the hope is that the accuracy of the systems can move to 95 to 99 percent accuracy. Posted October 29, 2014

Knowledge management is a relatively new discipline in the life sciences industry. Even large companies may not have a well-defined KM structure or team. When KM leaders from pharmaceutical giants, midsize companies and startups gathered at an event in August, a common theme was the duel challenge of making search of internal documents more efficient and getting researchers to see enough value in sharing information that they will change business practices.... Posted October 29, 2014

In previous articles, we've shown that intangible asset values typically outweigh their tangible counterparts by about four to one. We don't expect this ratio to flip anytime soon. But those crusty old tangibles have been staging a comeback. The new technology of 3-D printing is getting help from a few "old-timers" like open source software and collaborative computing. Posted October 29, 2014

Fifty-two percent of those surveyed agreed that their discovery procedures are "ad hoc, manual, disruptive and expensive." Posted October 29, 2014

Available through the IBM Cloud Posted October 28, 2014

When was the last time you contributed anything to your intranet? Or managed to find what you were looking for? If you can't remember, you're not alone. A 2013 Worldwide Intranet Challenge survey suggests that 90% of staff don't regularly contribute to their corporate intranet, and 50% never do. And it's not that people don't want to share; they've merely found another system that is easier to use, or has features they personally prefer. . . . Posted October 24, 2014

Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones.... Posted October 24, 2014

Search is a critical component of any knowledge management system. Yet, the search function of many systems returns poor results, not because of poor technology, but rather because the search function didn't anticipate the correct user behavior. The following four tips will help you optimize the search function in your knowledge management system to improve the results for your customers. . . . Posted October 24, 2014

In many organizations, a proactive approach to managing unstructured and semi-structured content has never received the necessary focus or relative importance from within the IT and business infrastructure. Enterprise content management, the phrase of the day in 2000, has lost its luster and has failed to keep up with technology. Knowledge management, once all the rage, is now coming into vogue again. A half-hearted approach to managing content is no longer a viable option, due to unmitigated content growth and the fact that 80% of business decisions are made using unstructured content. . . Posted October 24, 2014

Anyone reading the headlines is aware of the current expertise shortages in science, technology, engineering and math (STEM). While many companies are pouring money into recruitment initiatives to buy their way out of the problem, APQC has opted to look at the issue through a different lens. Namely, how can firms better leverage the experts they have while, at the same time, accelerating the rate of learning for new hires and mid-career professionals?,

In researching this topic, our goal was to understand the expertise gaps faced by scientific, technical and engineering organizations and the urgency associated with closing those gaps. . . .
Posted October 24, 2014

Knowledge management has gone through many periods of reassessment: disappointment, rejection and comebacks worthy of Robert Downey, Jr. Once touted as the transformational strategy for the future, actual successes were hard to locate. Technology solutions were insufficient (and many times poorly planned). Solutions were expensive and focused on somewhat tangential things like document management or workflow. That was ill-conceived. So KM went through a well-documented period of rejection and abandonment. . . . Posted October 24, 2014

CEOs who learn how to harness the power of social media can greatly improve the flow of information among their employees, while managing shared knowledge with their partners in unexpected new ways. This appealing outcome is fast becoming the norm for a new breed of cutting-edge Social CEOs. Posted October 14, 2014

Downloadable from Google Play Posted October 01, 2014

Single platform for business decisions Posted September 29, 2014

"Our business is based on discovering new to market products, launching them into the marketplace and amplifying them to a large audience. A big part of this process is how our community lifts up our products and shares them with their own networks." Posted September 29, 2014

A few years ago, I participated in a meeting in which several different agencies discussed data management software. When the representative for the GSA explained the availability of shared services, meeting attendees understood the potential cost savings. By using software already licensed, the time and cost for launching a new initiative could be slashed. The talk was positive, but the concept of shared services has been making only modest progress. Collaboration was useful in the meeting.

But once the agency representatives got back to home base, it was business as usual.
Posted September 29, 2014

Natural language cognitive service Posted September 18, 2014

At any given time, Mayo Clinic is conducting more than 8,000 human studies in addition to the 170,000 that are ongoing worldwide Posted September 15, 2014

Enables customers to find answers easily to common questions Posted September 08, 2014

The dictionary defines learning as "the acquisition of knowledge or skills through study, experience, or being taught." While in general many of us have acquired knowledge through formal process, significant learning happens through experience. Posted September 02, 2014
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