Just Published - Designing a Successful KM Strategy: A Guide for the Knowledge Management Professional

Knowledge Management

For us here at KMWorld, knowledge management is an attitude, an approach, not an application, and that's what we're celebrating with this list—companies that offer the tools to analyze, augment, enhance, manage and extend information assets to maximize potential for organizations of all sizes. Posted March 01, 2015

Relatively new multitenant cloud-based content management platforms are allowing life science startups to avoid large investments in software, hardware and IT staff, while still gaining access to sophisticated systems and the ability to scale up as needed. Posted March 01, 2015

Some KM systems provide collaboration tools. Authorized users can send an e-mail or a message to another user. That approach was state-of-the-art five years ago. But for new hires, the old-school KM approach may pinch like a pair of too-small shoes. Posted March 01, 2015

Kallo deploys its IT environment on the IBM cloud Posted February 25, 2015

Accelerating processing performance Posted February 18, 2015

Improving digital services for constituents Posted February 02, 2015

"Our employees knew there was information on the intranet that they needed, but they had trouble finding it." Posted January 30, 2015

Big data poses one of those puzzles with which my Psych 101 professor taunted the class. Consider this question: Is big data the bowl, the water in the bowl, or the goldfish in the water in the bowl? Posted January 30, 2015

The world chess champion of the time encountered his ultimate vanquisher in 1997. A computer from IBM called Deep Blue beat Garry Kasparov in an exciting tournament. The first electronic machine won checkmate against the best human chess player. Posted January 30, 2015

We are well into what might be referred to as the knowledge transfer decade, brought about by the wave of retirements and ensuing panic as organizations scramble to capture, retain and grow their critical knowledge. Posted January 30, 2015

Airlines have strong incentives to make normal travel hell. That's the argument Tim Wu makes in a post on The New Yorker site Dec 26 ("Why Airlines Want to Make You Suffer," .) He's right not only about airlines but also about the Internet, and about knowledge. Posted January 30, 2015

New book is a step-by-step guide to creating a strategic knowledge management framework aligned with business strategy Posted January 21, 2015

Designed for RAVN products, HP IDOL, HP WorkSite and Microsoft SharePoint 2013 Posted January 12, 2015

Every once in a while people ask me: "Aren't you a musician?" I always say, "No, I'm not a musician. I'm a drummer. I ‘hang out' with musicians." Musicians read charts. They know what a key is. They know chord progressions. Drummers, alternately, bang the hell out of stuff. I admit I try to be a "musical" drummer, but that's largely rubbish. I listen to the song, I play it. The end . . . . Posted January 04, 2015

We've been talking about the consumerization of IT ever since the very first PCs moved computer technology out of the office and into the family room. Coupled with technology-savvy young people entering the workforce, the trend to consumerization has boiled over with explosive growth in mobile computing. Technology and demographics aside, the consumerization trend forces us to remember that user experience drives adoption. Today's information consumers have high expectations about applications Posted January 04, 2015

Across many industries—from finance to life sciences to energy—the amount of content you deal with on a daily basis for each business process is growing. Not only that, but it's becoming harder to manage. Take a look at these eye-popping stats . . . . Posted January 04, 2015

Why is change often so tough? We become tied to what we know. We turn our actions into habit. We become comfortable with how things get accomplished. And, it is when this "how" broadly becomes comfortable, that we—as people, as leaders, as technologists, as workers—are at risk of becoming stagnant; our organizations at risk of becoming irrelevant. Especially now in the era that Gartner has aptly coined "Big Change," we have to be open to new ideas, new technologies, new ways of conducting business . . . . Posted January 04, 2015

What will life be like in 2025 when billions of smart devices are connected to the Web? Recent research by the Pew Internet Project looking at digital life in 2025 gives some pointers to what life might be like once all these smart devices come on-stream. The Pew report reflects that this is a market in the very earliest stages of its evolution, with little overall consensus and concerns being expressed around the social (privacy, exclusion) as well as technical implications (integration) of the "Internet of things" (IoT) . . . . Posted January 04, 2015

As self-service channels and automated, straight-through processing become more prevalent, service organizations are left with more complex, sometimes unique requests or issues to resolve. This has driven the rise in knowledge workers—employees with the experience and expertise to make judgment calls about how to best serve the customer. Unlike BPM and workflow applications, which lock employees into fixed or rigid processes, case management solutions can provide knowledge workers with the flexibility to choose or define alternative paths . . . . Posted January 04, 2015

Over the past two decades, organizations have strived to continuously improve their processes by providing workers with better, faster access to information—leading to a rise in enterprise software systems that do just that.

Historically, enterprise software solutions, including business process management (BPM) and enterprise content management (ECM), have focused on automating what are often described as "low-value" manual tasks like data entry, document sorting and filing, and other transactional activities . . . .
Posted January 04, 2015

A new class of applications emerges that will transform core processes. Posted December 31, 2014

A new feature of KMWorld 2014 that may well be continued in the future was a company showcase designed to elicit input from conference attendees. Posted December 31, 2014

"In a different way, customer support has become personal again." Posted December 30, 2014

TopQuadrant releases TopBraid Suite 4.6 Posted December 22, 2014

Solution allows knowledge access without conflicting with existing security architecture Posted December 08, 2014

Capturing, processing and managing its student loan borrower correspondence Posted December 01, 2014

Offers improved engagement, performance Posted November 24, 2014

Discovering emerging themes in data Posted November 24, 2014

Comprehension and context across unstructured data Posted November 19, 2014

360-degree view of members across channels Posted November 19, 2014

Assisted- and self-service customer engagement solutions Posted November 13, 2014

Enterprise social networks (ESNs) are becoming an increasingly important part of the way large organizations achieve their communication and collaboration goals, but there are many challenges associated with implementation.... Posted November 13, 2014

OpenText Core is built specifically for the digital enterprise Posted November 12, 2014

Boosts in speed, performance, user experience and database integration Posted November 10, 2014

With a breakthrough in computing architecture, the hope is that the accuracy of the systems can move to 95 to 99 percent accuracy. Posted October 29, 2014

Knowledge management is a relatively new discipline in the life sciences industry. Even large companies may not have a well-defined KM structure or team. When KM leaders from pharmaceutical giants, midsize companies and startups gathered at an event in August, a common theme was the duel challenge of making search of internal documents more efficient and getting researchers to see enough value in sharing information that they will change business practices.... Posted October 29, 2014

In previous articles, we've shown that intangible asset values typically outweigh their tangible counterparts by about four to one. We don't expect this ratio to flip anytime soon. But those crusty old tangibles have been staging a comeback. The new technology of 3-D printing is getting help from a few "old-timers" like open source software and collaborative computing. Posted October 29, 2014

Fifty-two percent of those surveyed agreed that their discovery procedures are "ad hoc, manual, disruptive and expensive." Posted October 29, 2014

Available through the IBM Cloud Posted October 28, 2014

When was the last time you contributed anything to your intranet? Or managed to find what you were looking for? If you can't remember, you're not alone. A 2013 Worldwide Intranet Challenge survey suggests that 90% of staff don't regularly contribute to their corporate intranet, and 50% never do. And it's not that people don't want to share; they've merely found another system that is easier to use, or has features they personally prefer. . . . Posted October 24, 2014

Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones.... Posted October 24, 2014

Search is a critical component of any knowledge management system. Yet, the search function of many systems returns poor results, not because of poor technology, but rather because the search function didn't anticipate the correct user behavior. The following four tips will help you optimize the search function in your knowledge management system to improve the results for your customers. . . . Posted October 24, 2014

In many organizations, a proactive approach to managing unstructured and semi-structured content has never received the necessary focus or relative importance from within the IT and business infrastructure. Enterprise content management, the phrase of the day in 2000, has lost its luster and has failed to keep up with technology. Knowledge management, once all the rage, is now coming into vogue again. A half-hearted approach to managing content is no longer a viable option, due to unmitigated content growth and the fact that 80% of business decisions are made using unstructured content. . . Posted October 24, 2014
Pages
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Search KMWorld

Connect