SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Enterprise Search

The Sinequa platform incorporates artificial intelligence, machine learning, and natural language processing to ingest and analyze structured and structured data from disparate data sources Posted November 19, 2018

The integration will allow users to analyze legal documents for accurate reviews Posted November 16, 2018

KMWorld 2018 presented 4 days packed with workshops and thought-provoking sessions aimed at helping attendees succeed in a rapidly changing business environment Posted November 15, 2018

Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop." Posted November 15, 2018

File search infrastructure faces requirements that go beyond the footprint of traditional search infrastructure used for log-search and site-search Posted November 14, 2018

At KMWorld 2018, EY explained how it is using cognitive services and natural language processing to disambiguate search queries, improving relevance and accelerating content retrieval paired with Office 365-based collaboration capabilities that transform creating and sharing content Posted November 08, 2018

If employees are the heart of the business, company policies should reflect that, said Rebecca Rodgers, principal consultant, Step Two, during her KMWorld 2018 session Posted November 08, 2018

Geoff Ables, managing partner, C5 Insight, offered his best tips at KMWorld 2018 Posted November 08, 2018

With the proliferation of "always on" culture, workers are stressed more than ever before, leading to 77% of employees being distracted at work Posted November 07, 2018

Two KM veterans shared their insights at KMWorld 2018 Posted November 06, 2018

When datasets are too large and decision nodes are many, AI can help make the best decisions Posted November 06, 2018

Daniel W. Rasmus, founder & principal analyst, serious insights and Bellevue College, Faith and AI, discussed the future of KM and AI at KMWorld 2018 Posted November 06, 2018

Experts discussed how they classified one of the largest job listing databases Posted November 05, 2018

At Taxonomy Boot Camp 2018, Daniel Hooker, senior item taxonomy analyst, Target Corp., described how to measure Taxonomy effectiveness Posted November 05, 2018

Taxonomy is becoming increasingly important as data continues to grow according to a series of use cases presented at Taxonomy Boot Camp 2018 Posted November 05, 2018

At Taxonomy Boot Camp 2018, Heather Hedden, author of The Accidental Taxonomist, presented a "Taxonomy Workshop," a wide-ranging introductory taxonomy tutorial Posted November 05, 2018

Taxonomies and ontologies are seeing a resurgence of interest and usage, according to a keynote at Taxonomy Boot Camp 2018 Posted November 05, 2018

As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural. Posted October 31, 2018

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible. Posted October 31, 2018

Regardless of the variations, the fundamental message is clear: Collaboration is a growth industry. Most solutions offer enterprise-grade features that allow even the largest enterprises to share information securely within and outside of the organization. Posted October 31, 2018

Calabrio ONE includes a variety of updates to allow users to provide a single view of the customer for an improved experience Posted October 30, 2018

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational. Posted October 30, 2018

Channel-focused KM drives self-service value. Self-service takes place when customers feel empowered to define and receive the answers to their questions, on any channel, quickly and intuitively. The degree to which each channel clearly and consistently delivers knowledge appropriate to those expectations determines the effectiveness of that channel. Posted October 30, 2018

As customers increasingly crave self-service via their mobile devices, lengthy, convoluted answers are unhelpful. Instead, concentrate on focused content that is clear and short. You want information that can be quickly found and easily read on a mobile device. Posted October 30, 2018

The Unifi Data Catalog and Unifi Data Platform Version 3.0 offers a suite of self-service data tools that are inclusive of data preparation alongside data catalog Posted October 26, 2018

Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows. Posted October 24, 2018

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply. Posted October 22, 2018

Offers vector-based concept matching and better scalability, performance, and data governance Posted October 15, 2018

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management Posted October 12, 2018

Tracking and reporting on metrics associated with any search system is key to understanding the success of the system. Posted October 09, 2018

SearchStax Cloud Solr allows support for Solr in the Google Cloud Platform Posted October 01, 2018

The acquisition will allow Slack to further unify chat, email, and boost search Posted October 01, 2018

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. Posted September 14, 2018

A process called technology-assisted review (TAR) is applying machine learning to the review of electronically stored information, with the potential to save clients time and money by avoiding the review of documents that are not relevant. Most of the largest law firms and many U.S. government agencies including the Department of Justice are deploying TAR or have recognized its value. Yet many attorneys and judges are still unfamiliar with TAR and unsure how to apply it. Posted September 10, 2018

Proactive risk assessment is applicable to any form of risk organizations might encounter, from fraudulent transactions to network availability. Although law enforcement risk threatens lives whereas enterprise risk threatens funds, the same shrewd combination of big data management and machine learning techniques can empower organizations to proactively detect, investigate and minimize risk while maximizing big data's ROI. Posted September 10, 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018

Litigation prevention software adds document filters and text retrieval capabilities Posted September 05, 2018

DarkShield allows data governance teams to structure, classify, and audit data in unmasked or masked condition Posted August 31, 2018

Idea Lab integrates search within content creation Posted August 30, 2018

Vizion.ai provides search, analysis, recovery, and control of multi-cloud data Posted August 28, 2018

The goal of the partner program is to help organizations build search solutions Posted August 22, 2018

The acquisition will enhance Serviceware's ESM platform Posted August 17, 2018

GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data. Posted August 16, 2018
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