Smart IT organizations are taking a close look at IT service management to help cut costs while improving service delivery. And that means demand for best practices such as ITIL? are at an all-time high.

Attend this Webinar to hear Forrester Analyst and ITIL expert Evelyn Hubbert go beneath the ITIL buzz and identify key processes and proven best practices for improving IT service delivery and support. This is information you can put to immediate use to help improve customer end-user satisfaction and impact the bottom line.

Attend this live Webinar to learn :

• Which ITIL process deserve the bulk of your attention
• How to leverage remote support to accelerate ITIL initiatives
• What key IT metrics you should be tracking

Register now for this informative one-hour Web seminar.