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Customer contact is crucial in today’s business world – even more so than in the past, when it comes to customer retention and cost savings. Too many times we wait to test our systems until after they have been implemented which can be costly not only from a budget spend but in regards to customer dissatisfaction! Learn why it is imperative to test your systems upfront and why this process must be continued throughout its lifecycle in order to reach optimum results.
Join Ovum, Avaya, Angel.com, SpeechCycle, and NuEcho as they discuss “Putting your IVR to the test! The importance of testing, tuning and tools” on April 8, 2010
What you will learn:
- What to do before declaring your application ready
- How to keep a watchful eye on your new system
- How to iteratively prototype your IVR application for fine tuning
- How to tune your IVR by using qualitative data from call recordings
Register now for this informational one-hour Web seminar.
Reserve quickly—space is limited. Audio is streamed over the Internet, so turn up your computer speakers! |
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ANALYST |
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David Myron
Editorial Director
Speech Technology magazine |
Daniel Hong
Lead Analyst
Customer Interaction
Ovum
(formerly Datamonitor) |
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| PRESENTERS |
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Charles Galles
Senior Consultant - Self Service Solutions
Avaya
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Aaron Wellman
Senior Product Manager
Angel.com |
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David Ho
Senior Vice President Business Solutions Group
SpeechCycle |
Yves Normandin
Chief Executive Officer
NuEcho |
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