KANA—Service Done Right, Customers for Life
KANA’s
customer service solutions are designed to help you master the multi-channel
service experience, creating memorable, positive and profitable service experiences
over any channel, including e-mail, call centers and Web self-service. Now customers
have the freedom to choose the service they want, how and when they want it.
KANA’s award-winning solutions are proven in more than 600 companies worldwide.
KANA
Solutions for eMail
KANA eMail solutions are the most proven in the industry. Our clients have realized
exceptional ROI, decreasing service costs by 50%, achieving a 96% first-call
resolution rate, and increasing cross-selling success by 14%, all while managing
extremely high volumes of email.
KANA
Solutions for Call Centers
KANA puts information at the fingertips of every call center agent while they're
on the phone, so issues are resolved quickly and customers are happier. With
streamlined case-management across channels, automated resolution guidance,
and step-by-step service scripts, KANA clients have reduced call handling time
by more than 10%, and cut service costs by up to 50%.
KANA
Solutions for Web Self-Service
KANA delivers the industry's most complete self-service solution, with 24x7
worldwide access and easy online escalation to email and chat. KANA clients
report double-digit increases in customer satisfaction, while reducing call
volumes by an average of 20%, supporting thousands of products, and delivering
self-service around the world in 20 languages.
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